Sr Associate, Web Strategy & Operations

Job description

Career Category Marketing Job Description Sr Associate, Web Strategy & Operations WHAT YOU WILL DO The Amgen Global Content Excellence Team Global Customer Capabilities & Innovation (GCCI) team is looking for an experienced Senior Associate, Web Strategy & Operations (WSO) to join our Global Customer Capabilities & Innovation (GCCI) group. GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI, the Senior Associate provides integrated end-to-end program and project management to ensure successful delivery of websites and bring thought leadership and drive delivery. Key Responsibilities: Strategic Web Project Lead: Support the coordination and execution of cross-functional web programsjects across GCCI WSO, helping to ensure alignment on timelines, resources, and budgets for website launches, enhancements, and optimization initiatives. Partner with program leads to track progress, maintain alignment across initiatives, and identify potential risks, escalating as needed. Portfolio Prioritization & Planning: Own Support quarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders, ensuring alignment to enterprise strategy and value realization goals. Operationalize governance frameworks to evaluate demand, clarify requirements at a program object level, assess cross-project dependencies, and align on delivery. Cross-Functional Coordination: Assist in alignment and day-to-day coordination across cross-functional teams, including content, design, development, SEO, analytics, project owners, and platform stakeholders, to enable effective planning and execution of web initiatives. Program Governance & Risk Management: Oversee programoject health across initiatives by monitoring delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts throughout launch and hypercare. Website Performance & Analytics: Support the tracking and reporting of KPIs by analyzing web traffic, user behavior, and SEO metrics. Contribute insights to help improve site performance and inform operational reviews. Quality Assurance & Testing: Partner with stakeholders to cConduct functional testing and ensure adherence to agile web development processes, industry best practices, and high-quality standards. Continuous Improvement & Operational Excellence: Lead structuredSupport retrospectives, identifying improvement opportunities. Support the adoption of governance frameworks, templates, and delivery processes to improve efficiency and speed-to-market. Capability Enablement & Portfolio Optimization: Continuously assess and optimize the web portfolio to ensure alignment with evolving business priorities, resource capacity, and long-term digital strategy. Compliance, Risk & Operational Resilience: Ensure compliance with regulatory, legal, and brand standards across all web initiatives. Embed risk management into programoject governance to support sustainable digital operations. Web Operations : Support regional leads with the execution of operational activities to develop and maintain compliant websites such as access management, platform configuration, and risk assessments. WHAT WE EXPECT OF YOU We are all different, yet we all use our unique contributions to serve patients. The Web Project Manager professional we seek is a collaborator with these qualifications. Basic Qualifications: Doctorate degree OR Master’s degree and 2 years of digital or web project management experience Or Bachelor’s degree and 4 years of digital or web project management experience Or Associate’s degree and 10 years of digital or web project management experience Or High school diploma / GED and 12 years of digital or web project management experience Over all 5-9 years of experience related to the field Preferred Experience: Digital Program / Project Management Expertise: 3+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives. Agile & Program Management: Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient in Program / Project Management tools such as JIRA, ServiceNow, Confluence, and Google Analytics. Stakeholder & Vendor Management: Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners. Regulatory & Technical Acumen: Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, US consumer lawsCCPA), web technologies (e.g., HTML, /CSS), and industry best practices is a plus. Documentation & Governance: Experience developing detailed project documentation and translating business requirements into technical specifications. Preferred Competencies: Customer Relationship & Collaboration: Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders. Analytical & Digital Expertise: Proficiency in web analytics, SEO, and UX/UI principles, with the ability to interpret data and drive actionable insights using digital marketing tools. Problem-Solving & Quality Focus: Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback. Adaptability & Growth Mindset: Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve. Comfortable working across time zones when required. THRIVE WHAT YOU CAN EXPECT OF US Vast opportunities to gain experience, develop, and move up and across our global organization. A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act. Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. Flexible work arrangements. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Join Us If you are seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you will find it at Amgen. Amgen, a biotechnology pioneer, discovers, develops, and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney diseases, rheumatoid arthritis, and other serious illnesses. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed, and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. .