Sr. Business Analyst, Engagement & Service Management

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The Engagement & Service Management (E&SM) team within GBS partners with business and functional leaders to design and deliver integrated solutions that improve performance, scalability, and outcomes across the enterprise. Working within a OneGBS Pod model, the team brings together strategy, analytics, process improvement, program management, operations, and digital enablement. As a Senior Business Analyst, you will play a key role in shaping solutions from diagnosis through execution while building toward future pod leadership opportunities. Where you come in: You will act as a strategic and hands‑on problem solver, supporting the Pod Lead in designing and delivering high‑impact GBS solutions. You conduct structured diagnostics (stakeholder interviews, data analysis, process mapping) to identify root causes, opportunities, and priority focus areas. You help design target‑state processes, operating models, and end‑to‑end solutions across GBS and functional stakeholders. You develop clear business cases and executive‑ready presentations that articulate options, trade‑offs, recommendations, and expected impact. You support the Pod Lead and PMO in translating solutions into workplans, milestones, dependencies, and success measures. You track initiative progress, risks, and dependencies, and prepare materials for pod governance forums and stakeholder reviews. You capture and codify learnings into playbooks, templates, and best practices, contributing to the ongoing maturity of the pod model. What makes you successful: You bring 5–8 years of experience in strategy, management consulting, business analysis, or transformation roles. You are highly analytical and structured, with strong problem‑solving skills and the ability to synthesize complex information. You have excellent PowerPoint storytelling capabilities, crafting clear, executive‑level narratives and recommendations. You are comfortable working with senior stakeholders and navigating cross‑functional, matrixed environments. You can balance strategic thinking with hands‑on execution, moving smoothly from analysis to action. You operate with a high bias for action and are comfortable working through ambiguity. You are motivated to grow into engagement or pod leadership roles over time. Preferred Skills & Attributes Exposure to GBS, shared services, or functional transformations, with particular focus in Incident to report value chain (customer care/success orgs, Complaint handling, post market surveillance). Strong interest in enterprise problem solving and value creation, beyond individual initiatives. High learning agility, strong ownership mindset, and the ability to influence without direct authority. What you’ll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community . A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 0-5% Experience and Education Requirements: Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary. Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). #LI-Hybrid To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. #DexcomPhilippines