Sr. Catering Sales Manager

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known. At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do. Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today. What you will have an opportunity to do: The Senior Catering Sales Manager is responsible for generating, selling, planning, and coordinating weddings, social events, corporate meetings, and catered functions at Naples Bay Resort & Marina. This is a sales-focused position with responsibility for the complete client experience from initial inquiry through event execution. The successful candidate will actively develop new business, respond to and convert incoming leads, build productive relationships with clients and event professionals, and maximize Food & Beverage, catering, meeting room, guest room, and ancillary revenue. The position requires a proactive sales professional who enjoys building relationships, asking for the business, closing sales, and then managing the details necessary to ensure a successful event and exceptional guest experience. What are we looking for? ESSENTIAL JOB FUNCTIONS SALES & BUSINESS DEVELOPMENT • Proactively sell weddings, social events, corporate meetings, holiday parties, and other catered functions to achieve and exceed established individual and departmental revenue goals. • Respond promptly and professionally to incoming inquiries from the resort website, Cvent, WeddingWire, The Knot, third-party lead sources, referrals, telephone, email, and walk-in inquiries. • Qualify opportunities and maintain consistent, proactive follow-up throughout the sales process. • Prepare compelling proposals and contracts, overcome objections, negotiate within established guidelines, and confidently ask for and close the business. • Develop new business within Naples and the Southwest Florida market through prospecting, networking, referrals, community involvement, and relationships with local businesses and organizations. • Develop and maintain strong relationships with wedding planners, event professionals, corporate clients, community organizations, and other key referral partners. • Conduct enthusiastic and professional site tours that effectively showcase Naples Bay Resort & Marina’s waterfront event venues, accommodations, dining, marina, and Naples Bay Club amenities. • Identify opportunities to maximize revenue through guest rooms, Food & Beverage, upgraded menus, meeting space, audio/visual services, additional functions, and other resort offerings. • Maintain an organized and strategic sales process with timely tracing and follow-up of all inquiries, proposals, tentative business, and future opportunities. • Maintain relationships with past clients to generate repeat business, referrals, testimonials, and future opportunities. • Participate in wedding shows, networking functions, industry events, community activities, sales initiatives, and resort promotional events as required. EVENT PLANNING & COORDINATION • Manage the client relationship from initial inquiry and contracting through planning, execution, and post-event follow-up. • Coordinate and execute weddings, social events, corporate meetings, group functions, and other special events with exceptional attention to detail. • Prepare accurate catering contracts, proposals, estimates of charges, Banquet Event Orders (BEOs), event timelines, floor plans, and other required documentation. • Work directly with clients to determine menus, room setups, schedules, audio/visual requirements, décor, entertainment, guest accommodations, transportation, and other event requirements. • Identify and recommend creative enhancements and upselling opportunities that improve the client experience while generating additional revenue. • Coordinate event logistics with internal resort departments including Banquets, Food & Beverage, Culinary, Front Office, Reservations, Engineering, and other operational teams. • Coordinate with outside vendors including wedding planners, florists, entertainment providers, audio/visual companies, photographers, décor and rental companies, and other event partners as necessary. • Ensure all event details, changes, guarantees, special requests, and client expectations are accurately documented and clearly communicated to all appropriate departments. • Conduct and participate in pre-event meetings, BEO meetings, and operational meetings as required. • Serve as the primary liaison between the client and resort departments throughout the planning process. • Act as the resort point of contact on the event date for contracted weddings and other events as required. • Anticipate potential challenges and proactively develop solutions to ensure seamless event execution. • Maintain consistent, professional verbal and written communication with clients throughout the entire sales and planning process. SALES MANAGEMENT & ADMINISTRATION • Maintain accurate and organized sales files and electronic documentation. • Ensure all leads, accounts, activities, contracts, event details, revenue, and client communications are accurately recorded within Delphi or other designated resort systems. • Maintain disciplined sales traces and follow-up to ensure no lead or business opportunity is lost due to lack of communication. • Track personal sales activity, pipeline, conversion, bookings, and revenue performance against established goals. • Maintain accurate event revenue forecasts and communicate changes that may impact departmental revenue projections. • Ensure contracts, BEOs, estimates of charges, deposits, guarantees, and other documentation are completed accurately and according to established resort standards and timelines. • Monitor event details to ensure compliance with Naples Bay Resort & Marina policies and procedures. • Provide feedback to the Director of Sales & Marketing regarding market trends, competitive activity, client feedback, lost business, pricing opportunities, and potential revenue improvement strategies. REVENUE RESPONSIBILITIES The Senior Catering Sales Manageris expected to actively contribute to the resort’s catering, event, and guest room revenue goals by identifying opportunities to: • Generate new weddings, social events, corporate meetings, and local catering business. • Increase conversion of incoming inquiries into contracted events. • Increase Food & Beverage and catering revenue. • Increase average event spend through appropriate upselling. • Generate incremental guest room revenue associated with weddings, meetings, and events. • Develop new market segments and sources of business. • Increase repeat and referral business. • Identify and sell need dates and periods where additional catering and group business can positively impact resort performance. GUEST EXPERIENCE & SERVICE EXCELLENCE • Maintain a polished, professional, responsive, and welcoming approach when interacting with clients, guests, vendors, and colleagues. • Develop strong client relationships and establish confidence throughout the sales and planning process. • Ensure events are executed according to the service and hospitality standards of Naples Bay Resort & Marina. • Remain visible, attentive, courteous, and solutions-oriented during events when required. • Follow up with clients following events to ensure satisfaction and identify opportunities for repeat business and referrals. • Work collaboratively with all resort departments to create memorable experiences while maintaining profitable operations and appropriate service levels. EDUCATION & EXPERIENCE • Four-year college degree in Hospitality Management, Business, Marketing, Event Management, or a related field preferred. • Minimum of 2–3 years of catering sales, wedding sales, hotel sales, event sales, or closely related experience required. • Previous experience selling and/or planning weddings, social events, corporate meetings, and catered functions strongly preferred. • Demonstrated experience converting inquiries into contracted business and working toward individual sales or revenue goals. • Experience selling Food & Beverage, catering, meeting space, guest rooms, and related event services. • Experience within an upscale hotel, resort, private club, destination wedding venue, or highvolume event environment preferred. SKILLS & COMPETENCIES • Strong sales and closing skills with a genuine desire to ask for and win business. • Proactive sales mentality with the ability to develop new business rather than relying solely on incoming inquiries. • Excellent verbal and written communication skills. • Exceptional organizational skills and attention to detail. • Strong follow-up skills with the ability to effectively manage a sales pipeline. • Ability to prioritize and manage multiple clients, events, deadlines, and competing responsibilities. • Professional, polished, enthusiastic, and client-focused demeanor. • Creative and solutions-oriented approach to selling and planning events. • Self-motivated team player who works effectively both independently and collaboratively with other resort departments. • Strong working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook. • Delphi/Amadeus experience preferred. • Experience with Cvent, WeddingWire, The Knot, or similar event lead platforms is a plus. • Ability to work a flexible schedule, including evenings, weekends, and holidays based upon scheduled events and business needs. Compensation: $70,000 - $80,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.