Sr. Client Advisor | Phipps Plaza

Job description

**Purpose and Objective** AMIRI is looking for a charismatic Sr. Client Advisor for its retail store in Phipps Plaza! This role is responsible for delivering quality client service, act as a positive role model to the team, and assist Management in their effort to achieve store sales and maximize profitability. ### Job Responsibilities and Duties: - Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT). - Maintain a strong drive for results and a positive, team first attitude at all times. - Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication. - Demonstrate exceptional product knowledge, engage clients through the craftsmanship & narratives of products. - Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business. - In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed. - Assist in preparing, packing, wrapping merchandise upon request. - Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures. - Keyholder; opening & closing procedures. ### Knowledge, Skills, and Ability Requirements: - 2+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment. - Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills. - Strong drive for business results with a passion for creativity, fashion, and the brand. - Provide outstanding customer service across all mediums (in-person, written, phone, etc). - Read, count, and write to accurately complete all business and client-related transactions. - Ability to prioritize tasks and manage time in a fast-paced environment. - Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled. - Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers, and all other office equipment). - Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs. - Willingness to adhere to all company policies, procedures, regulations, and standards. ### Compensation Package: - Hourly; Commission eligible - Full package health benefits - 401(k) + Employer match - Non-accrued vacation