Sr. Clinic Launch Associate (West Coast)

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. **About the Role** Rula is seeking a Sr. Clinic Launch Associate to help open and operate physical clinics where therapists can meet patients in person. As part of our In-Person Therapy team, you will spend most of your time in the field preparing new spaces, supporting therapists, coordinating vendors, and resolving day-to-day operational issues. You will work with a collaborative team that values practical problem-solving, clear communication, and learning from each new launch. This is an opportunity to shape how Rula’s clinics operate and build repeatable processes that support expansion across the country. **Required Qualifications** - 3+ years of professional experience in multi-site operations, clinic operations, facilities, hospitality, retail, events, or another role supporting physical locations - Strong verbal and written communication abilities are essential. You must be able to act as the primary local point of contact for therapists, empathetically resolve platform/scheduling issues, and collaboratively engage with cross-functional internal teams (Support, Marketing, Provider Success) - Proficient in Google Sheets and basic data visualization skills - Ability and willingness to learn new software platforms quickly (e.g. our Ops App, Hex dashboard, etc) - Willingness and ability to travel to other U.S. markets and remain on location for several weeks or months during clinic launches, ideally West-Coast based - Proven ability to quickly identify and independently resolve physical and administrative roadblocks (e.g., lockbox access, lost keycards, office supplies, room bookings) with full on-the-ground ownership and a focus on durable solutions rather than temporary patches **Preferred Qualifications** *While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.* - 1+ years of experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking) - 1+ years experience at a high-growth start-up - Strong analytical skills with an eagerness to dig deep into office performance data. Ideal candidates will proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies **We're serious about your well-being! As part of our team, full-time employees receive:** - **100% remote work environment:** Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) - **Attractive pay and benefits**: Full transparency of pay ranges regardless of where you live in the United States - **Comprehensive health benefits**: Medical, dental, vision, life, disability, and FSA/HSA - **401(k) plan access**: Start saving for your future - **Generous time-off policies**: Including 2 company-wide shutdown weeks each year for self-care (for most employees) - **Paid parental leave**: Available for all parents, including birthing, non-birthing, adopting, and fostering - **Employee Assistance Program (EAP)**: Supporting your mental and physical health - **Quarterly department stipend**: Fun team-building activities or in-person gatherings - **Community and employee resource groups**: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all - **Home office stipend:** New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses - **Wellness at Rula program:** Year-round wellness initiatives and a $50/month wellness stipend **Our team** We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.