Sr. Clinic Operations Specialist - Northern California (Remote)

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. About the Role We are seeking a Clinic Operations Specialist to enable Rula’s Care Delivery expansion by owning the physical readiness and daily management of our Northern California locations. In this role, you will spend your days in the field directly supporting our therapists, managing day to day operations of our clinics, and leading the hands-on setup of brand-new clinic spaces. You will sit within a highly supportive, action-oriented operations team that values real-world problem-solving and collaboration. What you will find most exciting is the direct impact of your work: you aren't just managing spaces, you are building the physical foundation that allows our providers to deliver behavioral healthcare right in our highest need areas. Required Qualifications - 3+ years of hands-on operational experience, with a background in office operations, property management, event management, or customer service. - Demonstrated track record of independently identifying and resolving physical or administrative roadblocks (e.g., access controls, lost keycards, inventory, room bookings) with durable, scalable solutions rather than temporary fixes. - Full accountability for ensuring daily clinic operations run smoothly, reliably, and efficiently for providers and patients. - Strong written and verbal abilities to clear roadblocks and align stakeholders. - Ability to serve as the primary local point of contact for therapists, empathetically resolving platform and scheduling issues. - Track record of collaborating seamlessly with internal teams, including Support, Marketing, and Provider Success. - Proficient in Google Sheets with basic data visualization skills. - Ability and eagerness to quickly master proprietary software and operational tools (e.g., custom Ops Apps, Hex dashboards). - Must reside in the SF Bay Area with a reliable means to commute regularly across four primary clinic locations: San Francisco, Oakland, San Jose, and Sacramento. - Ability to be in-office up to 5 days a week; schedule will flex across locations based on site launches, provider onboarding, and real-time operational needs. - Willingness to travel up to ~75% to lead on-the-ground launches for new clinic locations outside Northern California. Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. - 1+ year(s) experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking) - 1+ years experience at a high-growth start-up - Strong analytical skills with an eagerness to dig deep into office performance data. Ideal candidates will proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies. We're serious about your well-being! As part of our team, full-time employees receive: - 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) - Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States - Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA - 401(k) plan access: Start saving for your future - Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) - Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering - Employee Assistance Program (EAP): Supporting your mental and physical health - Quarterly department stipend: Fun team-building activities or in-person gatherings - Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all - Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses - Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.