Sr. Collections Associate - 11905

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. **Why join Coupa?** - **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa. **The Impact of a Senior Collections Associate at Coupa:** The Senior Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is a senior individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement. ### What You’ll Do - Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity. - Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes. - Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections. - Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts. - Maintain accurate collections forecasts, aging reports, and cash application records. - Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure. - Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health. - Support month-end and quarter-end close processes related to accounts receivable. ### What You Will Bring to Coupa - Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries. - Demonstrated history of engaging at a senior sales management level to resolve account issues. - Strong verbal and written communication skills, with the ability to negotiate confidently and professionally. - Proven ability to manage a complex, high-value portfolio independently. - Detail-oriented with strong organizational and time-management skills. - Hands-on experience with Salesforce, NetSuite, or Zuora (or equivalent enterprise CRM/ERP/Billing platforms) is highly valuable.