Sr. Commercial Product Management Analyst

Job description

Axos Bank Target Range: $25.00/Hr. - $28.87/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 12.5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets. About This Job The Sr. Commercial Product Management Analyst partners with Commercial teams to understand lending and servicing workflows, translate business needs into system-level requirements, and work with Technology to design scalable solutions across processes, systems, data, and automation. The role initially serves as the primary intake point for Commercial Lending enhancement requests for Salesforce and nCino—triaging and coordinating across stakeholders to identify pain points, dependencies, and priorities—with scope expected to expand into broader workflow design, solution definition, and project-based initiatives, including exploring automation, AI, and low-code tools to reduce manual work and improve outcomes. Responsibilities: Serve as the primary intake point for Commercial Lending enhancement requests (Salesforce, nCino), partnering with Commercial stakeholders to understand issues, desired outcomes, urgency, and impact Triage and clarify requests, define scope, and coordinate routing and next steps with Product and Technology partners Identify patterns and root causes, recommend fixes or process improvements, and track requests through completion to improve visibility and outcomes Design end-to-end workflows across people, process, systems, data, integrations, business rules, and automation/AI to improve efficiency, scalability, and usability Translate business needs into clear requirements and solution options, articulating constraints and tradeoffs, and contribute to defining practical target-state solutions aligned with enterprise standards Collaborate with Technology to evaluate tools and platforms (e.g., Salesforce, nCino, workflow engines, data/automation/AI capabilities) for fitness for purpose, scalability, and long-term maintainability Apply strong knowledge of Commercial Lending and servicing workflows (e.g., origination, underwriting, credit, booking, servicing, covenant tracking, exceptions) to inform analysis and solution design Identify opportunities to reduce manual work, eliminate duplication, improve data quality, and increase operational efficiency, linking production support pain points to broader enhancements Produce clear, structured documentation such as workflow diagrams, process descriptions, solution summaries, and decision records Communicate effectively with business and technical stakeholders; prepare concise documentation, recommendations, and updates to drive shared understanding and decisions Define and track KPIs to measure the impact of process and workflow improvements Qualifications: Bachelor’s degree in Business/IS/Finance/Engineering (or equivalent experience) 1+ year's experience in business/product analysis, solution design, or business architecture in complex, multi-system environments Knowledge of commercial lending/commercial banking workflows; comfortable operating in regulated, risk-sensitive environments Experience partnering with business and technology teams to triage issues, shape enhancements, and translate needs into clear requirements/solution options (understanding impacts and tradeoffs) Strong analytical and communication skills; able to influence cross-functional partners Able to prioritize, manage multiple deadlines, and navigate ambiguity; eager to learn and take on increasing ownership Exposure to tools/platforms (e.g., Salesforce, nCino, workflow/orchestration, integration, enterprise data); interest in automation/emerging tech Familiarity with product/project management and product discovery practices Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year) HSA or FSA account and other voluntary benefits 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)