Sr Community Experience Specialist (Product Marketing Events)- 11871

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. **Why join Coupa?** - **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa. ### What You’ll Do - **Manage Regional In-Person Events:** Own end-to-end event logistics for CVM-led user groups, including venue/catering sourcing, quote negotiation, landing page creation, and budget management. - **Recruit & Enable Chapter Leads:** Identify, recruit, and support customer volunteer Chapter Leads. Equip them with conversation kits and event templates to sustain consistent quarterly chapter momentum. - **Produce Virtual Sessions & Webinar Support:** Oversee production for CVM-led virtual events. Manage platform setup, dry runs, speaker prep, and resource publishing to central repositories. Cross-train on product-led webinars to provide production coverage as needed. - **Execute Member & Event Communications:** Draft pre- and post-event attendee messaging, survey sends, and event follow-ups in alignment with global brand guidelines. - **Drive Reporting, Platform Governance & Promotion:** Build event pages, track member registrations, manage event pipelines, synthesize survey data into executive readouts, and support overall program promotion to drive engagement. - **Manage Financials & Procurement:** Handle PO creation, Virtual Credit Cards (VCCs), invoice processing, and receipt reconciliation while tracking contract cancellation and headcount deadlines. ### What You Will Bring to Coupa - 3+ years of B2B operational experience in customer community events, user groups, field marketing, or customer success enablement (SaaS required). - Bachelor's degree or equivalent practical experience in Marketing, Communications, Hospitality, or Business. - Proven track record executing regional customer events across concurrent timelines with strong contract literacy and transparent project logging. - Genuine enthusiasm for peer community as a primary lever for product adoption and customer relationships. - Adaptability and comfort refining program processes as the community scales. - Strong written skills and interpersonal judgment to communicate credibly with customer executives, CVM leaders, and volunteer community hosts.