Sr. Coordinator, Dealer Services

Job description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! Position Overview As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem-solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day-to-day business demands. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Team Overview The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations. Role Responsibilities Distribute and balance workloads across a team of 10–20 associates to meet daily goals Serve as the team’s technical SME, providing guidance and resolving escalations promptly Review work for accuracy and consistency, delivering feedback to improve efficiency Analyze performance data to identify trends, suggest process improvements, and drive productivity Partner with internal and external stakeholders to resolve issues and maintain strong relationships Support training initiatives, including developing materials and coaching new hires Assist with projects and facilitate meetings to ensure alignment with business objectives Required Qualifications High school diploma or equivalent Minimum of 6 months of CarMax Auction Services experience (1–2 years preferred) Proficiency in Microsoft Office Suite Strong communication, organization, and customer service skills Ability to work independently, manage multiple tasks, and deliver results Demonstrated teamwork behaviors aligned with CarMax values Experience in fast-paced environments with a focus on accuracy and professionalism Work Location and Arrangement: This role will be based out of the CarMax Home Office (Richmond, VA) and associates will work onsite 4 days per week. About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The annual salary for this position is: $43,300.00 - $60,600.00 May be eligible for bonus and equity. Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .