Sr Customer Quality Engineer

Job description

The Sr. Customer Quality Engineer (Sr.CQE) acts as the primary interface between the factory and the customers on all quality-related topics. The role ensures customer satisfaction by managing quality performance, driving issue resolution, supporting new product introduction, and leading continuous improvement activities aligned with customer expectations and industry standards. Based on the working area assignment as Customer Quality Engineer, the engineer will follow the KPI to work and to meet product quality requirements. Serve as the main customer contact for quality issues, audits, requests, and escalations. Provide timely and professional communication on quality status, improvement actions, and product performance. Lead customer complaint investigations (e.g., field returns, line returns, reliability failures). Perform root cause analysis using tools such as: 5 Why, Fishbone, DMAIC, 8D, FMEA, PDCA Ensure high-quality 8D reports are delivered within customer-required timelines. Validate corrective and preventive actions (CAPA) for long-term effectiveness. Support NPI by participating in customer design reviews, feasibility assessments, and pre-production builds to identify any potential quality risk. Work with other XP sites for any quality related matters. Work with Engineering and R&D for issues & advice of solution during the MP build, follow up for closure. Identify systemic quality issues and work with Cross Functional Team for Continuous Improvement. Prepare and provide Quality report to XP Management and customers in a regular basis. Support customer audits: Quality system audits, Process audits and Product audits Perform other duties as directed by the Superior or Management. Bachelor’s degree in Engineering (Electronics, Electrical, Mechanical, Industrial or related fields. 5 years of work experience, at least 3 years of electronics manufacturing experience. English fluent communication. Familiar with the ISO series system. Familiar with IPC standards to meet product requirements. Participated in the training of SPC/ISO/Lean Strong understanding of quality tools and methodologies: 8D, 5Why, FMEA/CP, SPC, MSA, APQP, PPAP Good in analytical, interpersonal and with good team collaboration Able to work independently Excellent communication and customer management skills XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers. We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.