SR Customer Service Specialist

Job description

Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 32 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.6bn in 2025. There are no limits to where you can take your career. Job Summary Responsible for entry of all incoming order information through direct entry in main plant systems. Maintains all related files and develops related reports. Responsible for customer inquiries and concerns. Communication between external customer and internal functions to ensure proper response. Job Responsibilities Demand Analysis Verifies customer requirements against forecast and accepts-rejects-negotiate accordingly. Confirm internal material availability to cover requirements and/or recovery dates in case of material shortages System Maintenance Creates and maintains main system files for receiving customer data and sending shipment notification, invoices, etc. Creates and maintains all data as necessary for correct bar codes, packing slips and invoices. Customer Orders Receives incoming customer orders/releases and pulls existing GKN paperwork. Reviews existing order/releases for accuracy in addresses, part numbers, revision levels, quantities, dates, etc. to release from customers. Creates new order/line items as determined necessary. Shipping Maintains shipping history and cumulative totals from shipping log. Determines shipping method to be used on each order and set up system. Creates shipping program on daily /weekly basis and shares with Central distribution center team Notifies Account Managers, Logistics personnel and any relevant personnel of any out-of-the-ordinary occurrences on incoming orders. Maintains files on open orders, audit reports, addresses, etc. Notes returns and rejections and the effects on orders through cumulative discrepancies and notification of returns from receiving. Support Quality team on customer returns to Central distribution center (RMA) Creates and maintains internal information on orders as required. Receive and monitor shipping discrepancies to customers, and open investigations and corrective actions along with central distribution team. Customer Relationships Develops a close and open relationship with internal customers assigned, providing timely updates when needed. Order Entry Enters special charges, non-standard items as required Order Acknowledgement Completes order acknowledgment in appropriate venue as required by customer. Reporting Provides periodic updates regarding open orders, ship dates, recovery plans (if needed) and internally provides status within central distribution center regarding assigned customers. Training Maintains training to retain proficiency in all duties. Recommends and implements process changes to improve efficiency and responsiveness. Completes order acknowledgment in appropriate venue as required by customer. RFQ's Forwards RFQ’s and notifies appropriate venue as required by customer. Job Qualifications Bachelor Degree Fluent in english 5+ years of experience in Demand Analysis 5+Shiping experience and system administration. We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go? A Great Place to work needs a Great Way of Working Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work. We’re also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know. We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ​ ​