Sr Delivery Lead, Enterprise Programs

Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America. Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere! The Company: Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. What’s in it for you: Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits. Address: Ciudad de Mexico The Senior Delivery Lead — Enterprise Programs will join the Enterprise PMO and lead large-scale, cross-functional programs spanning IT, business operations, and multiple geographies across the US and Latin America. The immediate focus of this role is a major multi-country integration program, with ongoing responsibility for enterprise programs as business needs evolve. This role requires a hands-on program execution leader with a strong technical background, deep experience in enterprise platform migrations, multi-site technology rollouts, and organizational change management. The Senior Delivery Lead operates fluently across geographies, languages, and cultures — coordinating workstreams that touch finance, HR, IT, operations, legal, and field operations teams while keeping senior leadership informed and aligned. ESSENTIAL DUTIES & RESPONSIBILITIES: Program leadership and governance Lead end-to-end delivery of enterprise-scale programs: define program structure, governance model, workstream charters, milestones, risk frameworks, and executive reporting cadence Own the integrated program plan across all workstreams, ensuring dependencies are mapped, critical path is visible, and milestone dates are tracked rigorously Establish and run program governance: steering committees, workstream coordination, RAID management, decision escalation protocols, and status reporting Drive accountability across workstream owners, ensuring cross-functional teams deliver to plan and that dependencies do not become blockers Manage program financials: budget tracking, SOW governance, forecast-to-actual variance Support vendor and third-party governance in partnership with business owners: contribute to SOW development, track milestone-based deliverables, and monitor contract compliance Partner with Procurement and Legal on vendor selection, contract negotiations, and change order management as needed Conduct regular vendor performance reviews against defined SLAs and KPIs; flag underperformance to business owners for remediation Technology integration and multi-site rollout Lead enterprise platform migration and integration programs: ERP, HCM, financial systems, and operational technology — coordinating with business partners, overseeing data migration, testing, cutover sequencing, and post-go-live stabilization Manage multi-site technology deployments across retail or branch locations: system provisioning, hardware coordination, store-level scheduling, staff training, and phased rollout execution Partner with other PMs, IT leadership, and solution architects to ensure technical decisions are sound, scalable, and aligned with the enterprise technology roadmap Change management and organizational readiness Develop and execute change management strategies for enterprise programs: stakeholder impact assessments, communication planning, training design, resistance management, and adoption measurement Design communication plans and role-based training programs in partnership with HR and L&D, ensuring content is tailored for diverse audiences across corporate, field, and regional teams Ensure change plans account for cultural, linguistic, and operational differences across US and Latin American geographies Track adoption and proficiency metrics post-go-live, identifying gaps and driving corrective action to sustain organizational change Multi-geography coordination Serve as the central coordination point across US and Latin American program activities — bridging time zones, languages, regulatory frameworks, and operational norms Conduct program meetings, stakeholder updates, and working sessions in both English and Spanish as required by the audience Build trusted relationships with regional and country-level leadership to ensure alignment and buy-in throughout program execution Stakeholder management and executive reporting Provide regular, executive-quality program status reporting to the EPMO Director, senior leadership, and program steering committees Manage stakeholder expectations across corporate functions and field operations, translating program complexity into clear, actionable narratives Proactively identify and escalate risks, issues, and decisions that require senior leadership intervention EDUCATION & EXPERIENCE: 8+ years of program or project management experience delivering large-scale integration, migration, or transformation programs Experience leading enterprise platform implementations or migrations (ERP, HCM, financial systems, or similar), including data migration, testing, and go-live Experience managing multi-site technology rollouts across 50+ locations in retail, branch, or other distributed operations Strong technical background with the ability to engage credibly with IT partners Proven change management experience across large, distributed, multilingual workforces Experience managing programs across multiple countries, regulatory environments, and cultures, especially in the US and Latin America Required bilingual proficiency in English and Spanish, with the ability to lead meetings, present to executives, review documentation, and manage stakeholders in both languages Strong financial management skills, including budgeting, vendor governance, CapEx/OpEx tracking, and business case management Experience in retail, financial services, specialty lending, or other multi-unit service industries preferred Bachelor’s degree in information technology, business, or a related field required PMP, PgMP, or equivalent program management certification Experience with M&A integrations or large migrations: post-close integration planning and execution Experience with SAFe, Scrum, or other Agile delivery frameworks in an enterprise setting Prosci or equivalent change management certification Familiarity with AI-powered project management tools, predictive analytics, or delivery intelligence platforms EZCORP is an Equal Opportunity Employer