Sr. Director, Centralized Operations

Job description

About the Role AutoNation is transforming its standalone used car platform, AN USA, to build a next-generation, digitally enabled, centrally coordinated operating model. The Sr. Director, Centralized Operations will lead the design and execution of core operational processes across the AN USA store network. This role will ensure seamless integration between digital experiences, centralized workflows, and in-store operations — creating a unified, scalable customer journey. This leader will architect how online, Central BDC, vehicle acquisition, financing, and store execution connect into one cohesive operating system. Key Responsibilities Design & Operationalize the AN USA Operating Model • Define and implement standardized operating processes across the AN USA network • Ensure seamless integration between digital retail, centralized teams, and store operations • Translate strategic initiatives into practical, scalable workflows Sales & Omni-Channel Integration • Design operational workflows for digital retail including online-to-store handoffs • Define appointment scheduling and vehicle availability confirmation processes • Ensure customer data continuity across systems and eliminate friction Credit Process Integration (In Partnership with AN Finance & Technology) • Partner with AutoNation Finance (ANF) and internal Technology teams • Define operational requirements for online pre-qualification and credit workflows • Ensure seamless handoffs between digital, Central BDC, and store processes • Eliminate duplicate data entry and customer friction Central BDC Integration (In Partnership with BDC Leadership) • Partner with leaders building the Central BDC model • Define lead routing logic and escalation pathways • Ensure clean transitions and accountability across centralized and field teams • Define, measure and improve store performance on transferred leads WBYC (We’ll Buy Your Car) Process Ownership • Design and operationalize new vehicle purchase processes including remote inspections and digital contracting • Define execution standards and ensure consistent adoption across stores • Align WBYC processes with centralized pricing and inventory strategy Vehicle Allocation & Inter-Market Execution • Operationalize inter-store vehicle allocation and transport workflows • Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively • Define processes supporting pooled inventory and inter-market transfers Leadership & Cross-Functional Alignment • Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership • Represent the voice of the field in cross-functional planning • Ensure new processes are documented, rolled out, optimized, and scaled What Success Looks Like • Seamless omni-channel customer journeys • Clear accountability between centralized teams and stores • Improved conversion from digital engagement to completed sale • Operational rigor in WBYC and vehicle allocation • Scalable processes that support increased unit volume per store What We’re Looking For • 10+ years leading operations in multi-location retail, automotive, or marketplace environments • Experience designing and scaling centralized operating models – ideally in the auto retail space • Strong familiarity and experience with auto dealership operations • Strong cross-functional leadership across Product, Tech, and Field teams • Deep understanding of customer journey design and operational process flow • Data-driven operator with strong execution discipline • Automotive retail or omni-channel experience preferred Why This Role Matters AN USA is the proving ground for AutoNation’s future used car growth platform. The Sr. Director, Centralized Operations will define how digital, centralized intelligence, and in-store execution operate as one system — directly impacting growth, profitability, and scalability. Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.