Sr. Director, Digital Experience & AI

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: The Sr. Development Specialist is responsible for designing, developing, and building high-quality learning solutions that translate established learning strategies and architectures into engaging, scalable, and impactful learner experiences. This role executes within the development lifecycle, owning how solutions are brought to life through strong instructional design application, visual storytelling, and technical development. Operating with a high degree of autonomy, the Sr. Development Specialist ensures that solutions are built with fidelity to design intent, aligned to enterprise standards, and optimized for learner engagement and real-world application. Responsibilities: Learning Solution Development & Build Lead the design, development, and build of complex, multi-modal learning solutions aligned to defined learning strategies or architectures Translate approved concepts and design intent into instructionally sound, visually engaging, and learner-ready experiences Develop storyboards, visual designs, and interactive elements that bring learning journeys to life Leverage modern authoring tools and technologies to produce scalable, efficient, and high-quality outputs Ensure solutions are ready for enterprise deployment across LMS/LXP platforms and diverse learner audiences SME Engagement & Content Development Facilitate and lead SME working sessions to gather, structure, and refine content Translate inputs into clear, learner-centered content and development assets Guild SMEs toward focused, relevant, and outcome-aligned contributions Identify and resolve content gaps or inconsistencies during the development process Instructional Design Application Apply advanced instructional design principles to ensure solutions effectively support learning objectives and behavior change Align content, activities, and assessments to establish learning goals and success measures Recommend enhancements to improve learner engagement, clarity, and retention within the defined solution approach Ensure solutions balance learner experience, usability, and technical feasibility Quality Assurance & Brand Alignment Partner with L&D leadership to execute quality assurance processes and uphold brand standards Conduct thorough reviews to ensure accuracy, consistency, and alignment to design intent Ensure all outputs meet standards for visual design, instructional integrity, accessibility, and user experience (UX) Contribute to refinement of templates, tools, and development practices Cross-Functional Collaboration Partner closely with Learning Architects and Program Leads to align development work to strategy, program goals, and timelines Provide input on feasibility, development timelines, and execution considerations Maintain strong alignment across design, development, and delivery phase Continuous Improvement & Development Excellence Identify opportunities to improvement development efficiency, consistency, and scalability Contribute to reusable assets, templates, and repeatable development frameworks Incorporate feedback and performance insights to enhance future development work Stay current on emerging tools, technologies, and development best practices Requirements Required Qualifications Demonstrated expertise in learning development, instructional design application, and content creation Strong ability to translate defined strategies into high-quality learning experiences Advanced skills in visual design, storyboarding, and learner experience development Proven experience in leading SME content development and working sessions Ability to operate with autonomy while staying aligned to defined strategy and design intent Proficiency in modern authoring tools and enterprise learning platforms Education and Experience Required Bachelor’s degree in Learning & Development, Education, Communications, Business, or related field (or equivalent experience) 7–10+ years of experience in learning development or related roles Demonstrated experience designing complex or enterprise-scale learning initiative #LI-MF2 #LI-Onsite Pay Details: The base compensation range for this position is $88,400 - $119,600. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting . Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy . Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice . Welcome, your new opportunity awaits you.