Sr. Director, Patient Services Analytics

Job description

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description You’ll be working with internal and external clients, data providers and other 3rd parties to enhance and execute team priorities by leveraging data and analytics, predictive analytics, machine learning and advanced statistical techniques. Our goals are to enhance existing patient services business operations with data and analytics, to generate new lines of business through custom data deliverables, consulting practices and new product development. This will include hands on work to deliver business requirements and technical specifications our data science team can deliver with. This position will also have broad responsibilities that will include project coordination/management, presentations to executive staff, coordinating and leading demos and client interactions. You will play a key role on a small and nimble team – responsibilities will be broad and varied. This role will support clients and business partners via operational excellence, strategic thought, effective decision making and organized project prioritization and delivery. The role provides a clear, strategic vision and a plan for bringing actionable, innovative analytic solutions. Focus on optimizing existing and generating new value streams in partnership with Patient Services and D&A Business Leaders. Advanced Reporting Modules Patient Hub/CRM Data Enablement Patient Personas, Clusters Improved client outcomes including but not limited to: Prior Authorization analysis and prediction Adherence analysis Smart Enrollments Integration of SP Data, Hub Churn Data, Open/Closed Claims Data, EHR/EMR, Formulary, Payer/Plan, RWD/RWE and more. Willingness and ability to work independently and across a broad variety of roles within the team Ability to quickly learn new business domains Ability to work on multiple projects and clients simultaneously Ability to communicate persuasively and resolve issues effectively Ability to identify requirement gaps or identify potential development challenges ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Contribute to a portfolio of clients and projects, providing strategic input and expertise in driving data services strategy and execution. Help pursue new business and maintain the health of existing accounts. Assist with regular development and review of pitches and proposals. Act as Data and Analytics Lead in Patient Services pitches, proposals, marketing. Accountable for creating scalable best practices and product offerings across Copay, Reporting, Analytic and Insights solutions for EVERSANA’s Patient Services clients on performance and value on established SLAs and KPIs. Responsible for leading a team of Analysts (both onsite and offshore) to generate these actionable artifacts & solutions. Will also be responsible for data deep-dives to RCA identify and help resolve access, affordability, and adherence challenges across patient access journey. They will support clients and business partners via operational excellence, strategic thought, effective decision making and organized project prioritization and delivery. They will provide a clear, strategic vision and a plan for bringing actionable, innovative analytic solutions. Employee will be a thought partner and consult in a matrix-environment with Patient Services leaders across Client Services, Operations, Product, Innovation, Data and IT to drive timely, accurate and comprehensive resolution and outcomes . Contribute to developing scalable best practices and product offerings for Patient Services Analytics Team and other cross functional departments. Drive understanding of how Data and Analytics fit into broader programs and pursue a commitment to improving ROI for our clients by working closely with Patient Services team members to ensure that Data and Analytics accomplish our goals and support our partners, clients and patients. Develop and deliver effective and persuasive presentations demonstrating the value of our Data and Analytics offerings for client teams, business development, and internal partners. Define and uncover core insights and offerings from data and services that help achieve P&L goals. Collaborating with product owners to ensure solutions meet business needs. Collaborating with technical resources to identify and document technical requirements and constraints. Writing acceptance criteria and collaborating with QA team to ensure test plans address all requirements. Creating user experience deliverables including wireframes and navigation flows. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Responsible for and oversee their respective department. Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures. Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB: Travel (less than 25%) Hours (40 hours per week, 5 days of the week) The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Experience and/or Training : Bachelors / Master’s degree in Engineering, Business, Economics/ Statistics or equivalent 11+ years of experience in data and analytics with direct experience working with Patient Hub/CRM, Specialty Pharmacy, Market Access data Knowledge of cloud based storage, Tableau, PowerBI and other data visualization software. Knowledge of copay assistance programs including coupons, PAP, bridge programs, copay accumulators/maximizers and other leading industry initiatives You are able to identify and solve issues and escalate when appropriate. You resolve conflicts constructively. You proactively identify and communicate growth goals. Excellent communication skills. Ability to interact with all levels of customers, end users and colleagues. Strong collaborator and relationship builder. Ability to adapt to new situations, solve problems on the fly, and manage multiple priorities. Teamwork and scrappiness required. Familiarity with Matrix organizations and ability to operate with start-up excitement Understanding of AI/Machine Learning models Hands-on patient services data analytics expertise: 11+ years of prior experience working with internal and external clients, data providers and other 3rd parties to enhance and execute team priorities by leveraging data and analytics. Should be able to define, create and increase the consumption of Patient Services reporting artifacts incl. but not limited to portfolio-level power stats as well as help RCA operational issues with articulation of accurate and comprehensive set of KPIs Client-facing: Should be able to present and drive meaningful progress with compelling insights-driven storytelling to clients esp. on project coordination/management updates, leading product demos of reporting & analytics solutions Should be outcomes-driven: Proven expertise in translating business objectives into analytical questions and then working closely in co-ordination with various teams such as internal IT, Analytics & Data as well as client teams and 3rd party vendors across Data, IT and Business to generate analytics solutions Licenses/Certificates : Tableau Desktop certified associate or Power BI certification AWS, GCP or Azure certifications PREFERRED QUALIFICATIONS: Technology/Equipment : Proficiency at SQL, Tableau, PowerBI, Snowflake knowledge Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers . EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com . Follow us on LinkedIn | Twitter