Sr. Director, Supply Chain & Customer Service Italy

Job description

Alfasigma is a privately held global healthcare company founded over 75 years ago in Italy, where it remains headquartered today in Bologna and Milan. The Group operates in over 100 markets spanning Europe, North and South America, Asia, and Africa. Over three years ago, we embarked on a transformative journey to become a truly global innovative healthcare company with a leading focus on Gastrointestinal (GI) health . We have experienced remarkable growth, nearly doubled our revenues, expanding geographically, and integrating several key acquisitions. We have also evolved our portfolio, expanded into rare and specialty segments, and strengthened our pipeline and people's capabilities. But our journey is far from complete! In fact, this is just the beginning of a bold new chapter in Alfasigma's history. We are committed to advancing innovation and leveraging our deep expertise to provide better health and a better quality of life for patients and consumers worldwide and expand our reach across diverse markets. Scope of the role The Senior Director, Supply Chain Italy is responsible for implementing the integrated supply chain strategy for the Italian market, ensuring operational excellence, product availability, customer service quality, and the reduction of obsolescence risk. The role serves as the primary liaison between the Global Supply Chain organization and the Italian commercial functions, ensuring alignment among sales forecasts, distribution activities, and customer service management across all business channels. The position oversees Demand Planning and Customer Service & In-Market Distribution activities, ensuring high service standards for pharmacies, wholesalers, and hospital customers, while complying with Good Distribution Practice (GDP) regulations, compliance requirements, and the company’s financial objectives. As a member of both the Italy Business Unit Leadership Team and the Global Supply Chain Leadership Team , the role contributes to strategic decisions supporting business growth, profitability, and sustainability. Your Role Supply Chain Strategy and Governance Define and implement the Supply Chain strategy for the Italy Business Unit in alignment with global and local business objectives. Ensure product availability and service continuity in the Italian market. Drive transformation initiatives and continuous improvement programs in line with the global Supply Chain roadmap. Ensure effective end-to-end process management, from demand forecasting through to distribution. Demand Planning and S&OP Process Lead the Integrated Business Planning (IBP) and Sales & Operations Planning (S&OP) processes. Ensure reliable forecasts through close collaboration with Commercial, Marketing, Finance, and Global Supply Chain teams. Monitor and improve forecast accuracy and forecast bias metrics. Manage risks related to product shortages, excess inventory, and obsolescence. Customer Service Excellence Define the service strategy across all distribution channels. Ensure high service levels for pharmacies, wholesalers, hospitals, and integrated-channel customers. Foster a customer-centric culture focused on service quality. Manage critical situations and high-impact business issues. In-Market Distribution Oversee distribution operations across the Italian market. Ensure compliance with GDP regulations and internal company procedures. Collaborate with logistics providers and external partners to ensure operational efficiency and service quality. Optimize the distribution network, logistics costs, and operational performance. Monitor inventory obsolescence risk and slow-moving products. Support the Finance function in achieving cash flow objectives. People Leadership Lead, motivate, and develop high-performing teams. Promote a culture of accountability, collaboration, and continuous improvement. Support succession planning and employee development initiatives. Foster employee engagement, inclusion, and leadership growth. Who are you Bachelor’s degree in business administration, Industrial Engineering, Logistics, Supply Chain Management, or a related field; Master's degree or MBA preferred. 12-15+ years of progressive leadership experience in Supply Chain, Customer Service, Demand Planning, and Logistics. Significant experience within pharmaceutical, healthcare, or other highly regulated FMCG environments. Strong knowledge of Integrated Business Planning (IBP), Sales & Operations Planning (S&OP), demand forecasting, inventory optimization, customer service, distribution, and logistics. Solid understanding of GDP regulations, ERP systems (SAP preferred), Supply Chain analytics, KPI management, and risk management. Proven track record in leading complex organizations, transformation initiatives, and continuous improvement programs. Strategic thinker with strong business acumen and a customer-centric mindset. Demonstrated ability to influence stakeholders and make decisions in complex and dynamic environments. Experienced people leader with a passion for talent development, cross-functional collaboration, and driving execution excellence. Location: Milan, Italy. SALARY PAY RANGE 130.000€ - 160.000€ The compensation range indicated in this job posting represents an estimated average range for the position. The final remuneration will be determined based on the selected candidate’s experience, skills, and qualifications, in accordance with applicable EU pay transparency and pay equity requirements. Why Join Alfasigma: At Alfasigma, we foster a culture where the courage to innovate is key to our success. We offer a competitive salary, comprehensive benefits, and extensive opportunities for professional growth and development. Our commitment to people and patients is at the heart of everything we do. We value diversity and welcome individuals with unique perspectives and experiences. We believe that open-mindedness, collaboration, and a shared passion for innovation are essential to achieving meaningful progress. Join Alfasigma and become part of a forward-thinking team dedicated to shaping the future of the pharmaceutical industry.