Sr. E-commerce Ops Manager

Job description

Accountabilities: E-commerce Operations & Platform Management: Own the Shopify and Shopify Plus ecosystem, including product catalogs, collections, tags, product logic, pages, integrations, apps, and overall site health, ensuring the platform operates reliably with minimal leadership dependency. E-commerce Governance: Establish and continuously improve structured Stage → Approve → Test → Deploy processes, including QA gates, stakeholder approvals, release standards, documentation, and operational controls designed to minimize launch defects and deployment risk. Team Leadership: Lead, coach, and develop a team of approximately five employees and contractors across UX, copywriting, development, and e-commerce operations, establishing clear priorities, accountability, performance expectations, and development plans. Cross-Functional Execution: Partner with Marketing, Supply Chain, Customer Care, Performance, and other stakeholders to coordinate site updates, product launches, campaigns, and operational initiatives from planning through post-launch validation. Product Launches: Own the operational execution of e-commerce launches, ensuring assets, systems, teams, approvals, deployments, and post-launch checks are fully coordinated and delivered on schedule. Project & Workflow Management: Establish repeatable SOPs, training materials, project workflows, and operating processes that improve execution consistency across internal teams and external partners. Performance Management: Define and monitor operational KPIs such as deployment velocity, launch quality, approval-to-live cycle time, site health, and operational efficiency, providing leadership with clear reporting on progress, risks, blockers, and opportunities. Process Optimization: Audit existing workflows, identify bottlenecks, improve operational efficiency, and manage the technology stack to ensure tools and subscriptions remain effective and cost-efficient. Systems & Integrations: Evaluate, configure, test, and deploy Shopify apps, integrations, automations, and new capabilities that improve checkout, upsells, subscriptions, customer experience, and platform performance. AI & Automation: Use advanced AI platforms to streamline reporting, documentation, SOP creation, briefs, QA checklists, communications, and recurring workflows, while identifying additional opportunities to automate manual processes and improve team velocity. Operational Problem Solving: Monitor site and platform health, rapidly identify issues, coordinate resolution with technical and business teams, and implement preventative measures to improve long-term stability. Requirements: Experience: 6+ years of e-commerce operations experience, ideally within a DTC or high-growth consumer brand, with at least 2 years of formal people-management responsibility. Platform Expertise: Proven hands-on experience managing Shopify and Shopify Plus, as well as Amazon stores, including product catalogs, platform configuration, integrations, and operational workflows. E-commerce Tools: Familiarity with tools such as Klaviyo, Loop or Recharge, After-Sell, Looker, and Triple Whale, with experience using technology to improve operational performance. Leadership: Demonstrated ability to lead remote or distributed teams, conduct performance reviews, coach employees, manage accountability, and coordinate internal and external contributors. Project Management: Strong experience managing complex e-commerce projects, launches, deployments, and cross-functional initiatives from planning through completion. Launch & Governance Expertise: Experience owning end-to-end DTC product launches and operating within, improving, or building formal release-management processes involving staging, QA, approvals, deployment, and post-launch validation. Data & Analytics: A data-driven mindset with the ability to interpret operational metrics, build or manage reporting dashboards, identify bottlenecks, and translate insights into practical decisions. AI Proficiency: Professional experience using paid AI platforms such as ChatGPT Plus/Team, Claude Pro/Team, Gemini Advanced, or equivalent tools to improve workflows, documentation, reporting, and decision-making in an e-commerce or DTC environment. Operational Excellence: Highly organized, detail-oriented, analytical, and comfortable balancing multiple priorities and tight deadlines while maintaining a high standard of execution. Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively across departments, manage remote teams, and communicate clearly with technical and non-technical stakeholders. Problem Solving: Calm under pressure, proactive, accountable, and capable of independently diagnosing operational issues and driving them through resolution. Preferred: Experience with international Shopify operations, multi-currency stores, localized pages, duties, ERP or inventory systems, high-volume product launches, rapid creative testing, and the health, wellness, or supplement industry. Work Environment: Ability to work across U.S. time zones, maintain a reliable internet connection and distraction-free remote workspace, and travel occasionally, potentially up to six times per year. Benefits: Salary: $125,000–$165,000 annually, depending on experience and location. Remote Work: Fully remote position within the United States, with flexibility to work from home. Paid Time Off: 15 days of PTO plus 10 paid U.S. holidays annually. Healthcare: Comprehensive medical, dental, and vision coverage. Retirement: 401(k) plan with a competitive company match. Employee Perks: Exclusive discounts on company products. High-Impact Role: Significant ownership over the systems, processes, team, and technology supporting a rapidly scaling DTC e-commerce business. Growth Environment: Opportunity to work in a fast-paced, performance-oriented organization with direct ownership, high accountability, and continuous improvement. Professional Development: Exposure to advanced e-commerce platforms, analytics, automation, AI-powered workflows, and cross-functional growth initiatives. Travel: Limited business travel may be required, potentially up to six times per year, primarily within the U.S. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. E-commerce Ops Manager based in United States. This is a senior operations leadership role responsible for owning and optimizing a fast-growing DTC e-commerce ecosystem. You will oversee the systems, processes, platforms, and people that keep Shopify-driven operations running smoothly and independently. The role combines hands-on e-commerce platform management with governance, project leadership, launch execution, and continuous improvement. You will coordinate closely with Marketing, Supply Chain, Customer Care, Performance, developers, designers, and external partners. A major focus will be building scalable workflows, reducing operational risk, and improving execution speed and quality. You will also use analytics, automation, and AI-powered tools to increase team productivity and operational consistency. This is an ideal opportunity for a highly organized, data-driven operator who thrives in a high-growth, high-accountability environment.