Sr. Engineer, End User Computing

Job description

This role is office-based in Mexico. The role requires professional fluency in English (spoken and written). Under the general direction of a manager, the Sr. Engineer, Linux End User Computing is responsible for helping establish, implement, and support Linux endpoint services throughout the organization. As Linux support is a developing capability within the enterprise, the incumbent will serve as the primary subject matter expert for Linux endpoint technologies, partnering with Engineering, Security, Infrastructure, and End User Computing teams to create a secure, scalable, and supportable Linux environment. The incumbent will be responsible for developing Linux endpoint standards, management processes, security controls, automation, and operational procedures while providing ongoing administration and support. In addition to Linux-focused responsibilities, the incumbent will contribute to the broader End User Computing environment, supporting enterprise endpoint initiatives and helping deliver a consistent end-user experience across all supported platforms. Office Environment As a member of the End User Computing team, you will help develop and support the organization Linux endpoint strategy and operational support model. You will evaluate, implement, and maintain the technologies, standards, and processes required to support Linux devices in an enterprise environment. You will work closely with Engineering, Security, Infrastructure, and business stakeholders to establish Linux management capabilities through enterprise endpoint management solutions. Following implementation, you will provide ongoing administration, support, security management, and continuous improvement for Linux endpoints throughout their lifecycle. While Linux will be your primary area of responsibility, you will also collaborate with fellow engineers to support the broader endpoint environment, including Windows, macOS, endpoint management platforms, software deployments, operating system upgrades, security initiatives, and end-user support activities. You will also be responsible for managing the enterprise-wide workstation tools such as Intune, PDQ, ManageEngine and JAMF. Warehouse Environment As a member of the End User Computing you will be responsible for the high-volume, centrally managed workstation hardware and software necessary to support the warehouse environment. What You’ll Do: Technical (100%) ● Develop and maintain the enterprise Linux endpoint strategy, standards, and support model. ● Assess existing Linux devices and develop plans to bring them under centralized management and support. ● Evaluate, implement, and administer Linux endpoint management solutions using enterprise management platforms such as Microsoft Intune, ManageEngine, and other approved technologies. ● Provide technical support for Linux operating systems, software, hardware, and connectivity issues through resolution. ● Administer, configure, deploy, and maintain Linux operating systems, including but not limited to Red Hat Enterprise Linux (RHEL), Rocky Linux, Ubuntu, and other approved distributions. ● Develop and maintain Linux workstation standards, configuration baselines, deployment processes, and lifecycle management practices. ● Implement and support endpoint security controls, including vulnerability remediation, patch management, encryption, and compliance monitoring. ● Create and maintain automation solutions using scripting and automation technologies such as Bash, Python, Ansible, PowerShell, and other approved tools. ● Support authentication and identity integrations with Active Directory, Microsoft Entra ID, LDAP, and Single Sign-On solutions. ● Troubleshoot and resolve complex Linux operating system, application, networking, authentication, and endpoint management issues. ● Develop and maintain technical documentation, standards, operational procedures, and training materials related to Linux endpoint administration and support. ● Serve as the primary technical owner and escalation point for Linux endpoint technologies. ● Collaborate with Engineering, Infrastructure, Security, and business teams to develop supportable solutions that meet business and technical requirements. ● Provide support and troubleshooting assistance for other supported endpoint operating systems and technologies as needed. ● Collaborate with End User Computing team members on software deployments, operating system upgrades, security remediation efforts, endpoint management initiatives, and end- user support activities across all supported platforms. ● Evaluate emerging technologies and provide recommendations based on industry best practices. ● Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time. ● Lead or participate in projects involving endpoint deployments, operating system migrations, security initiatives, automation efforts, and endpoint management platform enhancements. Required Qualifications ● Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field. ● 5+ years of work experience supporting, administering, or engineering endpoint operating systems and technologies. ● Or any equivalent combination of experience and training/certification in software, hardware, and technology applications. ● Strong experience with Linux operating systems including Red Hat Enterprise Linux (RHEL), Rocky Linux, Ubuntu, or similar distributions. ● Experience supporting enterprise endpoint environments and end-user computing technologies. ● Experience building, implementing, or supporting Linux endpoint management solutions within an enterprise environment. ● Experience developing and maturing endpoint management standards, operational processes, and support models. ● Experience with endpoint management platforms such as Microsoft Intune, ManageEngine, JAMF, or similar solutions. ● Experience integrating Linux systems with enterprise identity platforms such as Active Directory, Microsoft Entra ID, LDAP, or Single Sign-On solutions. ● Experience with software deployment, package management, endpoint provisioning, and lifecycle management. ● Extensive proficiency in patch management and vulnerability remediation. ● Strong knowledge of Linux security best practices and endpoint compliance standards. ● Experience managing Linux devices through ManageEngine or similar endpoint management platforms. ● Experience supporting Windows and macOS endpoint environments within an enterprise setting. ● Advanced knowledge of scripting and automation technologies such as Bash, Python, Ansible, PowerShell, or similar tools. ● Strong understanding of networking concepts and troubleshooting methodologies. ● Advanced knowledge of diagnostic and troubleshooting tools. ● Expert troubleshooting and problem-solving skills. ● Excellent client service skills, including both written and oral communication. ● Ability to work quickly and professionally ● Proven accountability for work completion, documentation, and timeliness. ● Availability to travel. Preferred Qualifications ● Red Hat Certified System Administrator (RHCSA). ● Red Hat Certified Engineer (RHCE). ● Linux Professional Institute Certification (LPIC). ● CompTIA Linux+. The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. While performing the duties of this job, the associate is: ● Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms. ● Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper. ● Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds. ● Regularly required to view items at an extremely close range and must be able to adjust and readjust focus. Safety: ● Support a safe work environment by following safety rules and regulations and reporting all safety hazards. As an Inmar Associate, you: ● Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. ● Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. ● Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. ● Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. ● Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. 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