Sr Engineer - Field Application Engineering

Job description

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 1,500 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology About the role: We are seeking a Senior Field Application Engineer (FAE) for our customer-facing consumer electronics team in Taipei. Reporting to the local FAE lead, this role provides technical support to customers and works closely with internal teams to ensure successful deployment of our technologies across PCs, mobile devices, gaming peripherals, TVs, and soundbars. The ideal candidate can independently handle day-to-day technical account matters and support customer and project needs. What you will get to do: 1. Audio Service : Tune Xperi audio solutions on customer devices for demos and production programs, delivering high-quality audio within tight timelines. Partner with sales teams on customer needs, pre-sales activities, presentations, and demos. Identify audio issues in customer pipelines, diagnose root causes where possible, and recommend tuning adjustments. Clarify technical requirements, train customers on tuning workflows, and coordinate with engineering teams as needed. 2. Software Integration: Support integration of Xperi solutions into customer products across PCs, mobile devices, TVs, soundbars, and gaming peripherals. Capture customer software and system requirements and align them with internal engineering teams. Validate customer integrations and internal SDKs for functionality, performance, and final tuning readiness. Perform initial issue triage, support testing and diagnosis, and provide feedback on SDK workflows and documentation. 3. Account Management: Work with customers to understand goals, concerns, and product requirements, and help manage day-to-day technical account topics as needed. Provide technical guidance, troubleshooting, best practices, and on-site support during integration when needed. Maintain day-to-day communication on active requests, technical issues, and follow-up items, and share customer feedback with internal teams as appropriate. Who we are looking for: Must have: Bachelor’s degree in technical field (Computer Science, Engineering, etc.) or equivalent experience. 5+ years of e xperience in audio / acoustic related engineering role and / or 5+ years of customer-facing technical support ing role . Understanding of audio concepts, technologies, and system pipelines. Good problem-solving and diagnostic skills. Good sense of collaboration and responsibility. Good written and verbal communication skills in English and Mandarin. Nice to have: Familiar with one or more programming or scripting languages. Familiar with audio signal processing concepts. Understanding of software development workflows and tools such as Git and JIRA. Project management skills. What will make you successful: Good understanding of acoustics and audio technologies. Ability to understand requirements, technical details, and issues. Good communication, collaboration, and interpersonal skills. Life @ Xperi: At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success. Rewards include: Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future. Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community. Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities. A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.