Sr. Executive - Process Documentation and Governance

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. **We connect. We inspire.** **Pay Band:** 5 **Location /Country :**Noida- Sec 142, India **Department:**GSS English & Exams (IELTS Operations) **Contract Type:** 1 Year Fixed term contractClosing **Date:** 15 Sept 2026 11:59 PM IST **Work Schedule:** This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week. **Training & Assessment Requirement** Successful candidates will be required to complete mandatory process training and achieve the required pass mark in a competency assessment before undertaking independent production responsibilities. Support, coaching, and reassessment opportunities will be provided where applicab **Role Description/Purpose** This role is responsible for building and managing the documentation of English & Exams operations to ensure sustainable, scalable, efficient, and effective service delivery. You will connect closely with the team to understand both their stated and unstated needs, using these insights to build a proactive operations delivery model that stays relevant to the business at all times. A key part of this role involves driving a culture of continual improvement on the floor, fostering collaboration and efficiency across operations. You will also be responsible for developing the overall process strategy to help the function achieve excellence. **Role Accountabilities** In this role, you will act as the documentation and governance expert for the process, bringing strong expertise in governance frameworks and championing the adoption of new practices across the team. You will analyse the effectiveness of knowledge management programmes by observing their usage and evaluating their impact in terms of organisational benefit, while also coordinating internal and external audits and training staff on audit preparation to ensure effective implementation of knowledge management across delivery functions. You will play a key role in encouraging staff to share knowledge efficiently and effectively, working closely with internal process owners to understand workflows and gather insights for continuous improvement. **Maintaining the Master Document Control Listing and ensuring compliance with documentation procedures will be central to this role, alongside using tools such as MS Visio, Excel, Word, and PowerPoint to write knowledge articles for both front and back office processes, and developing L2, L3, and L4 process maps using the BPMN standard.** You will also ensure that all process documents are properly maintained in the repository, and that clear guidelines are established for knowledge record retention, archival, and deletion. Close collaboration with audit teams will be essential to ensure ongoing compliance with documentation requirements across the process. In line with our commitment to security and compliance, you will be expected to read, understand, and comply with information security policies, promptly raise any concerns regarding non-compliance with information security or IELTS-related policies, and adhere to organisational policies including the code of conduct and IT policy. **Qualifications & Experience** - Graduate degree in any discipline - Minimum 5-8 years of work experience as a Governance and Assurance Analyst - Proven experience using MS Visio, MS Excel, MS Word, and MS PowerPoint to write knowledge articles for both front and back office processes - Hands-on experience developing L2, L3, and L4 process maps using the BPMN standard **Further Information** Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. **India (OCI)** Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. **Note**: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit [](https://ociservices.gov.in/) A connected and trusted UK in a more connected and trusted world. **Equality, Diversity and Inclusion Statement** We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. **Safeguarding Statement** The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email