Sr. IT Systems Engineer

Job description

Immuta is the Data Authorization Company, helping the world’s largest organizations control who, and what, can access their data. The way enterprises access data is fundamentally changing. Organizations are racing to put data to work across analytics and AI, while AI copilots and agents are emerging as an entirely new class of data consumer. Traditional approaches built around tickets, static permissions, and manual approvals were not designed for this speed, scale, or complexity. Immuta provides the authorization layer for modern data and AI. Our platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, so people and AI can access the data they need while enterprises maintain security, compliance, and control. For Chief Data Officers, that means making enterprise data dramatically easier to access and use without giving up governance. For AI leaders, it means giving AI agents secure, governed access to enterprise data so they can move from experimentation into production. Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide. - Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst — connecting Immuta to the data, cloud, identity, and enterprise platforms powering modern data and AI environments. - Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and Built In as one of the best workplaces, and by Fast Company as one of the world’s most innovative companies. - Immuta has raised $263 million from investors including NightDragon, Snowflake, Databricks, ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures. - We operate as a hybrid workplace with offices in Boston, MA; Columbus, OH; and College Park, MD. ### ABOUT THE TEAM The IT Team at Immuta empowers the organization to focus on its mission: enabling the legal and ethical use of data, ensuring that data is accessible only to those who need it, for the right reasons, and in the proper form. We are responsible for the organization’s AI platforms, endpoints, infrastructure, networks, SaaS applications, cloud platforms, IAM, and more. ### ABOUT THE ROLE This engineering role focuses on building solutions that serve the organization. You will work with stakeholders to discover, design, and implement new technologies, as well as enhance our existing, robust, and modern technology stack. Two areas are central to this role today: architecting and governing our multi-cloud environments, and driving adoption of our internal AI platforms by partnering with teams across the company to turn their business problems into working automation. The role offers endless opportunities to learn and grow, as you'll frequently work with a range of technologies, from infrastructure and cloud to AI platforms, SaaS applications, endpoint management, and more. ***This position requires in-office attendance at least 3 days per week in our Columbus, OH office.******Candidates must be based in Columbus, OH or nearby to be considered.*** ### CORE RESPONSIBILITIES - Run IT engineering and implementation projects across a wide range of technologies such as cloud platforms, AI platforms, endpoint management, Google Workspace, networking, observability, Okta, SASE, and server platforms. - Serve as the internal expert on our AI platforms, consulting with teams across the business to design and build agents, automations, and workflows that measurably improve how they work, and training users as the platform evolves. - Mentor and grow other members of the team, sharing best practices, solutions, and lessons learned to make the team better. - Proactively identify new opportunities to improve our systems and processes, practicing a mindset of continuous improvement. - Work within a robust IT Service Management environment, helping the team manage incidents, service requests, changes, assets, and our knowledge base. - Resolve escalated support issues from our user support staff. - Partner with stakeholders outside IT on cross-functional operational improvement initiatives, representing IT as a technical resource. ### REQUIRED EXPERIENCE - **IT Experience:** 8+ years of IT experience, preferably with some experience in user support roles. - **Systems Engineering:** 4+ years of systems administration or engineering experience. - **Endpoint and SaaS Management:** Proficiency in managing macOS environments and SaaS applications. - **ITSM and IAM:** An understanding of IT Service Management (ITSM) and Identity and Access Management (IAM) fundamentals. - **Technology Expertise:** Engineering proficiency in several of the following technologies: AWS, Azure, Google Cloud, endpoint management, Google Workspace, networking, observability, Okta, Prisma Access, scripting, Terraform, and Windows Server. - **AI and Automation:** Hands-on experience with AI tooling and a genuine interest in applying it to business problems, including building agents or automations, writing effective prompts, and helping non-technical colleagues get value from the technology. - **Analytical Experience:** Expertise in gathering and analyzing requirements, considering customer needs and business impacts, to make the right decisions to drive projects forward. - **Communication:** Excellent written and verbal communication skills, with the ability to tailor communication style and content to the audience. - **Ownership:** Strong follow-through on commitments and responsibilities, owning deliverables from start to finish. - **Customer Focus:** High-touch customer service skills and an outward mindset. - **Collaboration and Growth:** A positive attitude, a willingness to learn and grow, and the desire to work in a collaborative environment that values teamwork and providing top-notch user experiences.