Sr. Lead Engineer, Integration & Automation

Job description

Ready to be a Titan? ServiceTitan's Finance Business Technology team is seeking a Sr Lead engineer , Integration & Automations to serve as the technical cornerstone of our integration and automation practice. This is a newly created role designed to elevate the maturity, reliability, and strategic impact of our integration estate across Finance, Revenue, Billing, People Technology, and Go-to-Market. You will own the end-to-end technical vision for how our enterprise systems connect - spanning Workday Financials, Workday HCM, Workato, Salesforce, and a growing ecosystem of SaaS platforms. You will set and enforce engineering standards, lead architecture reviews, and serve as the primary technical partner to senior Finance, HR, and GTM stakeholders. You will also partner with and technically guide a cross-functional team of integration engineers and automation specialists across US and India-based pods. This role is equal parts architect, technical lead, and team enabler. You will report directly to the Director of G&A Systems and play a central role in driving our AI and Automation goals. What you'll do: Technical Leadership & Architecture Define and maintain the integration architecture across Finance, Revenue, People Tech, and Go-to-Market domains, ensuring designs are scalable, secure, and aligned with enterprise standards Author and enforce integration design guidelines, coding standards, SLAs, and tiering frameworks based on business criticality - including patterns for error handling, idempotency, retry logic, and alerting Lead architecture reviews for all net-new integrations and significant enhancements across the team's functional pods; own the final technical design decision on high-complexity builds Evaluate and recommend tools, platforms, and integration patterns to support the evolving roadmap; assess build-vs-configure tradeoffs across iPaaS, native connectors, and custom API development Conduct an audit of the current integration estate, identify technical debt and failure-prone patterns, and build and execute a prioritized hardening roadmap Define and evolve the integration tier model - classifying integrations by business criticality and enforcing appropriate monitoring, SLA, and change management standards for each tier Hands-On Engineering Optimize and maintain complex integrations in Workday Studio (EIB, Core Connectors, Document Transformation, XSLT) and Workato, including net-new builds and major refactors of existing integrations Develop reusable integration components, transformation templates, and shared libraries that reduce build time and enforce consistency across the team Build and maintain API-based integrations connecting Workday, Salesforce, Snowflake, Avalara, Workato, and other platforms using REST/SOAP, JSON/XML, OAuth, and event-driven patterns Own integration monitoring and alerting - instrumenting integrations with proactive health checks and ensuring failures surface before stakeholders notice them Perform deep root cause analysis on critical integration failures; produce post-incident documentation and implement systemic fixes to prevent recurrence Team Leadership & Development Partner with the Manager to recruit, onboard, and develop integration talent across US and India-based pods Run Integration & Automation grooming sessions - the biweekly stakeholder-facing forum where new integration requests are triaged, scoped, and sized before entering the cross-functional prioritization process Serve as the L3 escalation point for integration incidents across all pods; ensure root cause analysis and preventive follow-up are completed for all critical failures Foster a culture of documentation, runbook discipline, and knowledge sharing across onshore and offshore team members Automation Program Partner with the Manager to drive the AI and automation delivery pipeline, ensuring the backlog is continuously groomed and prioritized by impact Identify and champion high-value automation opportunities surfaced through stakeholder grooming sessions and the automation initiative pipeline Ensure all automation solutions are production-grade - monitored, documented, and resilient to upstream system changes Stakeholder Engagement Serve as the senior technical point of contact for Finance, People Tech, Revenue, Billing, and GTM stakeholders on integration-related matters Translate complex integration and architecture concepts into clear, business-relevant communication for non-technical audiences Participate in the Cross-Functional Prioritization Meeting, providing architectural input and capacity guidance to inform sprint planning What you'll bring: 8+ years of experience in enterprise integration engineering, systems architecture, or a senior integration role Proven hands-on experience with Workato or a comparable iPaaS platform (MuleSoft, Boomi, Informatica); able to design, build, and maintain complex multi-step recipes and error-handling workflows independently Hands-on expertise in Workday Studio - including EIB, Core Connectors, Document Transformation, and XSLT; ability to build and troubleshoot complex Studio integrations without vendor support Strong command of integration architecture patterns: REST and SOAP API design, event-driven and pub/sub architecture, data transformation, idempotency, retry and dead-letter handling Experience building API integrations against Salesforce (REST/Bulk API), Workday, Snowflake, or similar platforms; comfort reading and writing JSON, XML, and XSLT Demonstrated experience leading technical teams including offshore or distributed engineers; able to set the technical bar, conduct design reviews, and develop engineers below you Experience building or maturing integration governance frameworks - tiering models, design standards, SLA frameworks, and monitoring and alerting practices Ability to independently audit an integration estate, produce a prioritized technical debt roadmap, and execute against it Excellent written and verbal communication skills; equally comfortable in a design review with engineers and a planning conversation with senior Finance or HR leaders Experience working in a SaaS or high-growth technology company where agility and cross-functional collaboration are the norm Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent experience considered NICE TO HAVE Workday certification in Studio, Financials, or HCM Experience with Salesforce integrations in a Revenue or Billing context, including CPQ or Salesforce Billing data flows Familiarity with SQL and Snowflake for validating data flows, debugging transformation logic, and supporting Finance analytics use cases Exposure to SOX-compliant integration environments and the documentation and audit requirements associated with them Experience building out a greenfield integration practice or leading a team through a significant maturity uplift Familiarity with Workday Orchestrate or event-driven automation patterns within the Workday platform Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $179,900 USD - $269,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $168,200 USD - $252,200 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.