Sr. Manager Client Technology

Job description

Position Summary We are seeking a highly skilled and experienced Senior Manager to lead our Citrix Infrastructure team. In this pivotal role, you will be responsible for designing, building, and maintaining our Citrix virtualization environment, while driving project delivery excellence, team performance, and strategic alignment with organizational goals. You will serve as the primary liaison between the Citrix team and senior leadership, including regular reporting to the VP of IT Operations. Key Responsibilities 1. Citrix Environment Management · Design, build, configure, and maintain the enterprise Citrix Virtual Apps and Desktops (CVAD) environment. · Oversee Citrix infrastructure including Delivery Controllers, StoreFront, NetScaler/ADC, Provisioning Services (PVS), and Machine Creation Services (MCS). · Ensure high availability, scalability, and security of all Citrix platforms and services. · Lead troubleshooting and resolution of complex Citrix infrastructure issues and escalations. · Plan and execute Citrix upgrades, patches, and technology refresh cycles. · Implement and enforce best practices for Citrix environment governance and change management. 2. Project Leadership & Delivery · Lead end-to-end Citrix infrastructure projects from initiation through delivery, ensuring alignment with timelines, budgets, and scope. · Develop detailed project plans, resource allocation strategies, and risk mitigation frameworks. · Coordinate cross-functional project activities with network, security, storage, and application teams. · Maintain project documentation including architecture diagrams, SOPs, runbooks, and change records. · Manage vendor relationships and third-party engagements related to Citrix delivery. 3. Performance Reviews & People Management · Conduct regular one-on-one check-ins and formal semi-annual and annual performance evaluations for all team members. · Set clear, measurable goals and development plans aligned with team and organizational objectives. · Identify skills gaps and champion training, certification, and professional development programs. · Manage team capacity, workload distribution, and succession planning. · Handle escalations, conflict resolution, and employee relations matters in partnership with HR. 4. Team Motivation & Culture · Foster a high-performance, collaborative, and growth-oriented team culture. · Motivate team members through recognition, career development opportunities, and transparent communication. · Champion continuous improvement initiatives and encourage innovation within the Citrix practice. · Promote knowledge sharing, mentorship, and cross-training across the team. · Establish a psychologically safe environment where team members feel empowered to contribute ideas. 5. KPI Ownership & Performance Tracking · Define, track, and report on key performance indicators (KPIs) for the Citrix team, including uptime, incident resolution times, project delivery rates, and user satisfaction scores. · Establish SLA baselines and monitor adherence across all Citrix services. · Use data-driven insights to drive operational improvements and efficiency gains. · Report KPI trends, risks, and corrective actions to senior leadership on a scheduled basis. Qualifications & Requirements Education · Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (required). · Master's degree or MBA is an asset. Experience · 8+ years of progressive experience in IT infrastructure with a focus on Citrix virtual environments. · 3–5 years in a management or team lead capacity, overseeing technical teams of 5 or more. · Proven track record of delivering complex infrastructure projects on time and within budget. · Experience preparing and presenting reports and strategic plans to VP-level or C-suite stakeholders. Technical Skills · Deep expertise in Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Workspace. · Strong knowledge of Citrix NetScaler/ADC, PVS, MCS, StoreFront, and Director. · Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN, SSL). · Experience with monitoring tools (e.g., Citrix Director, Splunk, SCOM, or similar). · Understanding of ITIL framework and service management principles. Leadership & Soft Skills · Exceptional leadership, team building, and people management skills. · Strong communication skills — written, verbal, and presentation — with the ability to engage both technical teams and executive leadership. · High emotional intelligence, active listening, and conflict resolution abilities. · Strategic thinking with a proactive, solution-oriented mindset. · Strong organizational skills with the ability to manage multiple concurrent priorities. Certifications (Preferred) · Citrix Certified Associate – Virtualization (CCA-V) · Citrix Certified Expert – Virtualization (CCE-V) — highly preferred. · ITIL Foundation certification.