Sr. Manager, Commercial Operations

Job description

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy. Position Summary The Sr. Manager of Commercial Operations is a critical member of the Commercial Operations Team and will be responsible to collaborate with cross-functional stakeholders to define and drive the commercial strategy, risk profile, profitability and customer responses for assigned deals. This role is responsible for leading the demand to order (DTO) process and providing high quality contracts to our customer base. In this role, you will spearhead the overall deal formulation including project management, risk compliance per defined policies, financial health, response management, contracting, negotiations, all approval requests, and internal handoffs, drive process improvement, with accountability for meeting quality, process compliance and business objectives. Key Responsibilities Own complex commercial activities through the deal lifecycle including the initial customer request to contract closure, including development of deal (project) schedules and tracking activities to ensure on time delivery; Deals to be built on winning price strategies and equitable term and conditions(T’s &C’s.) 20% Lead broad, cross functional teams while coordinating all inputs and outcomes to maximize customer value and meet business objectives of the deal; Establishes strong working relationships with Sales Leadership, Finance (Deals Desk), Customer Delivery (PMO), Regional Operations Leadership, Product Management and Legal partners for optimal engagement in deals. Supports sales in the opportunity assessment phase to increase order entry volume, and to identify convertibility of quoted products and services. Lead and guide direct and indirect reporting resources in successful deal delivery. Recruit, develop and mentor these key resources to build and grow resources within Commercial Operations, and Deal Team functional areas. 20% Responsible to enforce the DTO process, use of key work procedures/templates, defining and institutionalizing of process improvements, and accurate/timely use of CRM, SharePoint, or other critical systems. Build and maintains strong portfolio understanding, and multi-functional disciplines needed to deliver on-time, high quality deals. 10% Spearhead and present deal reviews to ensure that all risks, mitigation strategies and business approvals are properly secured and reflected in the scope, schedule, financials and overall quote or response. 10% Interface with the Sales teams to develop commercial strategies and solutions that will meet/exceed customer requirements and business goals & objectives. 10% Manage workload with accountability for business KPIs - order budgets, proposal timeliness, cycle time, hit rate/win rate, risk compliance and project profitability. 10% Lead and support the deal team during negotiations to ensure successful closure. Expected to build and maintain a detailed knowledge and understanding of essential legal provisions, contract common law, contract formation issues, data security issues, remedies, liquidated damages, litigation avoidance, and dispute resolution. Ensure all required terms and conditions are included in procurement documents and work with legal, risk management and financial services (accounting) to resolve contract exceptions and issues in a timely manner. Draft contract language, including special conditions for complex, non-standard purchases. 15% Own a clean and comprehensive handoff to the execution/deployment team. 5% 100% Supports and adheres to Company’s core values. Performs other duties or responsibilities as assigned or required. Supports and adheres to Company’s Code of Conduct and Ethics Policy. Represents Company in a positive, professional manner when working with both internal and external customers. Education & Experience Required Minimum Years of Experience: 7+ to 10 Desired Education/Experience: Bachelors Degree from an accredited college or university. MBA a plus A combination of education and experience may be considered. Required/Desired Certifications: PMP, APMP, ACCM Knowledge/Skills/Abilities Strong commercial experience with the ability to structure creative deals for customer solutions, negotiate contracts, and deal effectively with customers Superior executive presence with effective communication skills Excellent written and analytical skills Utility industry knowledge/competitive landscape understanding is preferred Strong working knowledge of legal aspects and contracting requirements Must have proficient multitasking, project management and time management skills Computer skills that include Microsoft Office Ability to influence others A highly collaborative team player who can be assertive when need be Be very detail oriented without complicating matters A strategic and clear thinker able to translate complex matters to simple solutions Change agent mentality and curiosity to challenge the status quo and simply business processes Complex document mark-up / comparison skills As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. Pay is in the range of $127,100 - $168,875 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen