Sr. Manager, Community & Reputation

Job description

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. THE ROLE We're hiring a Sr. Manager, Community & Reputation to own how Modo shows up in the places where our players actually talk about us: Discord, Reddit, Trustpilot, the iOS and Google Play stores, and the wider web. You'll report directly to the Director of Growth Marketing and partner closely with our Earned and Owned Media team, where the day-to-day overlap with social lives. This role has two halves and both are real. The first half is community: building and moderating Modo's owned communities on Discord and Reddit, pulling players deeper into the Modo ecosystem, and turning the most engaged ones into the audience for tournaments, partnership activations, and product moments. The second half is reputation: owning the strategy and execution of how Modo shows up on reputation and distribution platforms (e.g., Trustpilot, app stores). Not just response. The full system of how reviews get earned, surfaced, and compounded over time. The third thing, which is the natural output of the first two, is intelligence: you'll be the early-warning system surfacing what players are saying, what's working, and what isn't, back to Marketing, Product, and leadership. We're looking for a senior operator who can own both halves of this role end to end. Set the strategy, write the playbooks, and execute the day-to-day across community and reputation, with a strong instinct for when to lean on the rest of the marketing organization to amplify the work. WHAT YOU'LL DO • Own Modo's owned community presence on Discord and Reddit. Daily engagement, server and subreddit moderation, growth of our community footprint, and an engagement playbook (AMAs, contests, partnership tie-ins, cultural moments) that gets players showing up. • Pull community into the broader Modo ecosystem. Connect engaged players to tournaments, events, partnership activations, and product moments. Your community isn't just a fan base. It's the audience most likely to take action on the next thing we ship. • Own Modo's reputation strategy across Trustpilot, the iOS and Google Play stores, and other review surfaces. Treat reputation as a system to be designed, not a queue to be answered. Review velocity, platform-specific mechanics, response strategy, and the long game of compounding trust. • Develop and maintain response playbooks for the most common player questions and keep them current as the product evolves. • Lead brand defense across reviews, Reddit, Discord, and the wider web. Operate within an agreed playbook on our owned channels, partner with Marketing leadership on broader public statements, and know the difference between feeding the fire and putting it out. • Surface player sentiment and product feedback to Marketing, Product, and leadership. Be the early-warning system for what's working and what isn't. • Identify and cultivate Modo's most engaged players: the future ambassadors, beta testers, and word-of-mouth engine. • Partner with the Social Media Manager on cross-channel moments and with the Influencer team when creators show up in our communities. • Build the reporting cadence for the function. Reputation health across Trustpilot and the app stores, community engagement and growth across our owned platforms, and the player-insight pipeline you surface to product and leadership. Make it visible to leadership and tie it back to business impact. WHAT WE'RE LOOKING FOR • 5+ years of community and/or reputation experience, ideally with at least one role at a consumer brand with passionate or vocal users. Gaming, fintech, crypto, sports, or entertainment all translate well. • A real track record building or scaling a community on Discord, Reddit, or both at meaningful scale. You understand the culture, the etiquette, and the failure modes of each. • Genuine reputation strategy experience across Trustpilot, app store reviews, or equivalent surfaces. You think about review surfaces as a system to be designed, not just a queue to be answered. • A senior operator who designs the strategy and ships the work. You're not handing off the day-to-day. You're doing it while also setting the direction. • Sharp written voice. You can shift between hype, humor, empathetic, and firm depending on what the moment calls for, without losing the brand voice. • Strong judgment on when to engage, when to escalate, and when to stay quiet. • Comfort partnering across internal teams without losing the community-first instinct that makes this work. • An instinct for connecting community engagement to actual outcomes. You don't just want a fun Discord. You want one that drives players into tournaments, events, and product moments. • A self-starter who can operate without a playbook. You're going to write the playbook. NICE TO HAVE • Experience in social casino, iGaming, sports betting, or other regulated consumer categories. • Background moderating or growing a Discord server or subreddit at scale. • Familiarity with community and review tooling (MEE6, Dyno, Reddit native tools, Trustpilot, Sprout, Sprinklr, etc.). • Existing presence or credibility in adjacent communities like gaming, motorsports, or sports fandom. ARB Interactive uses AI-assisted tools as part of our recruitment process, including skills matching, assessments, and interview note-taking. These tools help our talent team work efficiently and provide a consistent experience across candidates. All hiring decisions are made by our human recruitment and hiring team — AI tools assist, but do not determine, outcomes. Candidate information processed through these tools is handled in accordance with our Privacy Policy. If you have questions about our process or wish to request an accommodation, please contact recruiting@arbinteractive.com. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com http://yourcompany.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.