Sr. Manager, Content Operations and Localization

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary We are seeking a strategic Senior Manager, Localization and Content to lead and scale iHerb’s global localization function across a rapidly expanding footprint of 36+ languages. The ideal candidate will ensure that localized experiences are not only linguistically accurate and culturally relevant, but also aligned with applicable regulatory standards across all markets, and bring a strong understanding of content and campaign operations to drive efficiency and execution excellence. This role will be responsible for overseeing translation operations, ensuring high translation quality, managing end-to-end localized user journeys. The ideal candidate brings a strong blend of operational excellence, linguistic expertise, and cross-functional leadership. Key Responsibilities Localization Strategy & Operations Stay current with emerging translation technologies (e.g., AI/MT, LLM-powered workflows) and evaluate their application to improve speed, quality, and cost efficiency. Design and implement optimal localization frameworks, guidelines, and workflows to drive operational excellence and scalability. Drive scalability and efficiency across localization operations through automation and best practices. Apply best practices from content and campaign operations to improve planning, throughput, and execution efficiency. Manage the localization budget, including forecasting, planning, and ongoing cost optimization. Track and report on spend across languages, vendors, and content types, ensuring alignment with business priorities. Identify and implement cost-efficiency opportunities through technology workflow improvements, and vendor strategy. Establish clear ROI frameworks for localization investments and drive accountability against financial targets. Ensure all site content complies with global, regional, and country-specific regulations and standards across markets. Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates. Vendor Management Manage and scale relationships with external localization vendors, including LSPs and contractors. Establish vendor performance metrics (e.g., quality, turnaround time, cost efficiency) and conduct regular business reviews. Drive vendor optimization strategies, including consolidation, onboarding, and continuous improvement initiatives. End-to-End User Journey Localization Report relevant localized experiences across the full customer journey including ownership of CMS-driven localization workflows. Partner with Product, Marketing, and Regional teams to embed localization early in the development lifecycle and ensure efficient CMS content workflows for localization. Identify and resolve localization gaps impacting user experience or conversion. Knowledge, Skills & Abilities Required Proven experience leading multiple operational teams in a fast-paced, rapidly evolving cross-functional initiatives from planning through execution. Deep understanding of content lifecycle management, including planning, production, QA, publishing, and performance tracking. Strong understanding of translation quality frameworks, tools, CMS platforms, and vendor ecosystems. Data-driven mindset with ability to define success metrics, analyze performance, and optimize outcomes. Proven ability to build scalable processes, playbooks, and operational frameworks that can be applied across different functions. Strong stakeholder management skills, with the ability to align diverse teams around shared goals and timelines. Equipment Knowledge: Experience with Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred Experience Requirements: Generally requires 10+ years of experience in localization, translation, or content operations with at least 3 years in a leadership role. Education Requirements: Bachelor’s degree in business, technology, or a related field or equivalent experience. #LI-ME1 Compensation : The expected salary range for this role is $150,000 - $165,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.