Sr Manager, Engagement (Hurricane Club) | University of Miami

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! LEGENDS GLOBAL x UNIVERSITY OF MIAMI The University of Miami and Legends Global (a global premium-experiences company) began a formal marketing-partnership relationship in April 2021 and in December 2023 expanded that relationship into a comprehensive, first-of-its-kind arrangement covering nearly all Hurricane revenue streams — sponsorships/partnerships, ticketing, multimedia rights, merchandise, Watsco Center venue management, fundraising/annual-fund efforts, off-campus retail, and campus-wide marketing assets. The expanded deal places Legends in a central role driving revenue strategy and execution for UM athletics while creating a dedicated team led by the Chief Revenue Officer, Hurricanes Sales & Partnerships. THE ROLE The Senior Manager, Engagement of Hurricane Club collaborates on the strategy, operations, donor engagement, and member experience for the Hurricane Club, with a primary focus on managing the Golden Canes Society and cultivating relationships with high-level donors. This position ensures exceptional membership service, benefit fulfillment, events, and engagement while identifying opportunities to grow membership and philanthropic revenue. ESSENTIAL DUT IE S AND RESPONSIBILITIES Golden Canes Society & Donor Management Manage the day-to-day operations and member experience of the Golden Canes Society. Develop and maintain strong relationships with Golden Canes and high-level Hurricane Club donors. Lead donor stewardship, engagement, retention, renewals, and upgrade efforts. Coordinate donor communications, recognition, and VIP experiences. Identify opportunities to increase membership and philanthropic support. Hurricane Club Operations Oversee operations for all Hurricane Club membership levels. Manage fulfillment of membership benefits, gifts, credentials, hospitality, parking, and other member benefits. Maintain accurate membership records and coordinate with ticketing, development, and internal development teams. Establish efficient processes to ensure a consistent , high-quality member experience. Events & Experiences Plan and execute Hurricane Club and Golden Canes events, receptions, gameday experiences, and donor trips. Manage event logistics including invitations, RSVPs, guest lists, transportation, catering, staffing, and communications. Develop new events and VIP experiences that strengthen donor engagement and membership value. Membership Growth & Strategy Develop strategies to increase membership, retention, upgrades, and revenue. Collaborate with marketing and development on membership campaigns and communications. Identify and implement new membership initiatives, campaigns, and donor engagement opportunities. Track membership and revenue performance and report results to leadership. Leadership & Collaboration Serve as a key representative of the Hurricane Club within Miami Athletics. Collaborate with development, ticketing, premium sales, marketing, communications, facilities, and other departments. Represent the Hurricane Club at games, donor events, and University functions. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Strong donor relationship management, communication, and organizational skills. Experience managing events, membership programs, or high-level clients/donors preferred. Ability to work evenings, weekends, and athletic events as needed. EDUCATION / EXPERIENCE Bachelor's degree required . 3 -5 years of experience in athletics, fundraising, membership, premium sales/service, hospitality, events, or related fields. COMPENSATION Competitive pay commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site (Miami, FL) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings . They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.