Sr Manager, Global Field Operations GCN

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. Job Description Develop sites service strategy which align with APAC and Global GFO team business direction, drive the highest level of business service in proton business, maximize customer satisfaction and achieve all financial objectives. Performs all required management responsibilities including but not limited to implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization. Responsible and adhering to all site’s contractual obligations, ensures that all deliverables are met and will coordinate with all stakeholders to fulfill requirements. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. Establishes contact and communication with customers on all aspects of the proton equipment on site, and contacts within Varian/SHS to address customer concerns with equipment, define and develop a customer strategy and drive implementation. Lead team follows and compliance both company and local safety policies. Manages team and identify team developing opportunities and plan, coaches SGM and management team in each site Build up good connection with APAC Ops and Engineering team to ensure all process/procedure/ scorecard being followed and implemented on your sites, ensure each site business performance and profile. Under APAC region, develop business budget plan, manages an established service budget, monitors financial performance and ensure each site service revenue, cost, margin, payment…. objectives are achieved. Manages customer relations in cooperation with other internal departments in all service and maintenance matters, to ensure the system will be clinically available within the contractual agreed timeframe and ensure that customers can operate their VPS equipment according to technical and safety guidelines with the highest level of satisfaction. Minimum Required Skills and Knowledge Typical Education and Experience Bachelor's Degree or equivalent 15 years of related working experience. At least 8-10 years of people management experience or supervisory equivalent. Demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and empathy. Strong in building and maintaining successful and effective working relationships with direct reports, management peers and other colleagues. Ability, competence, and confidence to lead diverse teams and build strong teams to create a collaborative and customer focused environment. Fluency in English and Chinese, both written and spoken. Depending on the customer’s requirements , e xcellent communication skills, ability to speak and present publicly in Chinese. Comprehensive understanding of process, technical design, and quality objectives. Proficient in utilizing business tools such as Microsoft Office Applications. Other Desired Skills and Knowledge: Experience with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity software. Project management experience. Strong can do and solution orientated focus. Knowledge and experience of medical device field service operations . Special Job Requirements: Willingness to work flexible hours including beyond standard work week hours. Expected to work onsite and occasionally coordinate system downtime events from offsite locations. Expect to travel regionally and internationally up to 50% or greater . Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here . As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. 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