Sr. Manager, HR Technology

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. Senior Manager, HR Technology Location: Pune, India | Reports to: Director of Enterprise Applications and Engineering Job Summary The Senior Manager, HR Technology owns the strategy, roadmap, administration, and continuous improvement of OpenGov’s HR technology stack, ensuring the systems and integrations that manage employee data across the employee lifecycle are reliable, compliant, scalable, and aligned to the needs of a global workforce. Based in Pune, India and reporting to the Director of Enterprise Applications and Engineering, this role sets direction for HR technology across the organization and leads a team that includes HR application administrators and a staff-level HR Systems Architect. It partners with stakeholders across the US and India — HR Operations, Payroll, Benefits, Talent Acquisition, Talent Management, HR Business Partners, IT, and Workplace — to maintain, modernize, and streamline the systems that support the full employee lifecycle, from hire to retire and onboarding to offboarding. The ideal candidate is a seasoned HR technology leader who pairs strategic ownership with deep, hands-on expertise — comfortable setting the HR technology roadmap and standards while staying close enough to the Workday stack and broader application portfolio to guide technical decisions, unblock the team, and ensure quality. This person leads and develops the team, including a staff-level architect and senior individual contributors, and brings domain depth spanning both US and India geographies, ideally complemented by experience with NetSuite or a comparable ERP. The Senior Manager owns the technical relationship with Ashby (ATS), oversees the employee engagement survey platform, owns HR data governance in partnership with IT, and guides integration/systems architecture across the HR ecosystem — including how HRIS data flows into NetSuite/ERP and downstream platforms. Responsibilities Leadership, Strategy & People Management - Own the HR technology strategy and multi-year roadmap, aligning system investments and priorities with HR and business objectives and communicating direction to stakeholders and leadership. - Lead, mentor, and grow a team spanning HR application administrators and a staff-level HR Systems Architect — setting priorities, developing technical and functional skills, managing senior individual contributors, and building depth and backup coverage across critical domains. - Provide technical and architectural direction: guide the staff architect and the team on integration architecture, data structures, and design decisions while staying hands-on enough across the Workday stack and broader portfolio to ensure quality and remove blockers. - Manage team intake, capacity, and prioritization across a broad portfolio of projects and day-to-day support, adhering to deadlines and communicating status to stakeholders and leadership. - Own vendor and implementation-partner relationships and contribute to HR technology budget and tooling decisions. HR Systems Administration & Domain Support - Direct and provide administration, configuration, support, and maintenance across OpenGov’s HR and Payroll systems, including the full Workday suite (Core HCM, Payroll, Benefits, Absence, Time Tracking, Compensation, Recruiting, Talent, Reporting, and Security). - Provide hands-on techno-functional expertise across payroll, benefits, talent management, talent acquisition, onboarding and offboarding, and general HR operations — for both US and India geographies. - Support India- and US-specific processes and regulatory requirements, including localized absence, compensation, and payroll configurations. - Own the technical relationship with Ashby (ATS) — integration health, configuration, and offer workflows — and set strategic direction for the talent acquisition technology stack. - Oversee the employee engagement survey platform (e.g., CultureAmp), including survey launches, configuration, and data management. - Ensure regular audits are performed to maintain proper functioning of system processes and data integrity across HR applications. Projects & Stakeholder Partnership - Partner with client groups and stakeholders globally to evaluate business needs, shape solutions, and recommend system-based approaches. - Consult with stakeholders to identify system gaps and opportunities addressed through configuration changes, deployment of undeployed functionality, and new feature releases. - Sponsor and lead projects end to end — leading meetings, providing regular updates, managing scope, and adhering to project deadlines. - Oversee development of materials and delivery of system training for end users. - Ensure documentation of functional requirements and system specifications is maintained. Data, Reporting & Governance - Direct the design, development, and deployment of reports and dashboards to support business initiatives, including Workday report writing and data extracts. - Own HR data governance, partnering with the HR Systems Architect and IT on data structures, security, and downstream data flows (e.g., BI / data-warehouse integrations). - Regularly evaluate HR technology processes and methodologies to identify, recommend, and align them to best practices. Integrations & Vendor Management - Direct integration architecture and functional support across the HR ecosystem (e.g., ADP, Ashby, engagement survey, SSO/identity, ERP, and downstream data platforms) to ensure successful execution. - Maintain a functional understanding of NetSuite or a comparable ERP and how HRIS data flows into it and downstream systems. - Set integration standards in partnership with the staff HR Systems Architect and manage third-party vendor and implementation-partner relationships. Compliance & Best Practices - Ensure HR systems and processes support compliance requirements across the US and India, including audits, policy acknowledgements, and mandatory training (e.g., compliance/harassment training platforms). - Stay current on system releases and industry trends and drive adoption of best practices across the team. - Exhibit sound judgment, discretion, and confidentiality in handling sensitive employee data. Requirements and Preferred Experience - Bachelor’s degree or equivalent experience required. - 10+ years of progressive HR technology / HRIS functional and technical experience. - 4+ years of direct people-management experience leading a technical or functional team, including experience managing senior individual contributors and/or staff-level architects; this is a senior leadership role, not an entry-level management role. - Demonstrated experience owning HR technology strategy and roadmap for a global organization. - Broad, hands-on domain expertise across multiple HR areas — payroll, benefits, talent management, talent acquisition, onboarding/offboarding, employee engagement, and general HR operations. - Experience supporting HR systems across multiple geographies, ideally including both India and the US. - 4+ years of Workday administration/configuration experience with strong depth across the module stack (Absence, Benefits, Compensation, Core HCM, Payroll, Recruiting, Reporting, Security, Talent, Time Tracking) — not limited to one or two specialties. - Proficiency with Workday report writing. - Experience administering an applicant tracking system (Ashby preferred) and an employee engagement survey platform (CultureAmp preferred). - Strong understanding of HR system integration architecture and how HRIS data flows into ERP (NetSuite or comparable) and downstream systems. - Experience with NetSuite or comparable ERP administration a plus. - Demonstrated experience mentoring and growing technical/functional team members — including senior ICs — and building backup coverage across critical domains. - Strong understanding of HR compliance and data governance/privacy considerations across regions. - Excellent problem solving, collaboration, time management, and organization skills. - Familiar with agile methodologies and the Atlassian tech stack (Jira, Confluence). - Ability to communicate clearly through verbal, written, and non-verbal methods to all levels of the organization, including executive stakeholders, and to partner effectively with globally distributed teams. - Detail-oriented leader able to handle multiple projects and priorities. - Workday certifications or training courses/seminars preferred. - Experience using Google Workspace a plus. - Exhibits sound judgment, discretion, and confidentiality. WHY OPENGOV? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches.