Sr. Manager, IT DC Technology - OHDC

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better. Overview The Senior Manager of IT Distribution Center Technology for Crocs Inc., based in Dayton, Ohio, leads the local IT team within the Global IT Distribution Center Technology department. Reporting to the Director of Global IT Distribution Center Technology, this role oversees and advances technology for the Dayton distribution center, ensuring reliable and scalable operations across DTC, wholesale, and retail channels, with a focus on warehouse systems, automation, and system integrations. What You'll Do Own end-to-end delivery of all IT services supporting the Dayton Distribution Center, serving as the primary interface between DC leadership and Corporate IT, and external partners to align on priorities, roadmaps, and service delivery expectations. Lead integrated planning, scheduling, and execution of IT initiatives, including releases, upgrades, and enhancements, ensuring minimal disruption to operations. Establish and govern core service delivery processes, including demand intake, prioritization, release management, and change coordination. Drive proactive communication and transparency across partners, providing clear visibility into system performance, risks, incidents, and delivery timelines. Continuously enhance service delivery models to improve reliability, responsiveness, and alignment in a 24x7 operational environment. Drive reliable and scalable technology operations supporting DTC, wholesale, and retail fulfillment, ensuring stability and performance of mission-critical warehouse systems during peak periods, product launches, and seasonal spikes. Implement proactive monitoring, incident management, and support models to ensure high system availability. Own and evolve the Manhattan WMS / PKMS platform to support high-volume fulfillment, reverse logistics, and omni-channel distribution. Lead integration across SAP, OMS, and TMS platforms to enable seamless end-to-end fulfillment processes. Partner with Engineering and Automation teams to support warehouse automation (e.g., AutoStore, WCS/WES integration). Lead IT delivery for DC expansions, automation deployments, and supply chain optimization initiatives, ensuring scalable architecture and minimal operational disruption. Track and improve key performance metrics (e.g., inventory accuracy, order throughput, and cycle times) while driving continuous improvement across IT systems and processes. Lead and develop the local DC IT team, partner cross-functionally with Operations, Digital, Supply Chain, and Finance, and manage vendor relationships to ensure performance, accountability and delivery outcomes. What You'll Bring to the Table Bachelor’s degree, or equivalent experience, in business, engineering, supply chain or related field Minimum 8+ years of IT experience, with a strong emphasis on retail supply chain and distribution 3+ years of experience leading others Proven background supporting automated, high-volume distribution center environments at scale, such as Autostore Deep hands-on expertise with Manhattan WMS / PKMS, SAP (AFS or S/4), OMS, and TMS platforms Strong understanding of warehouse execution (inbound, outbound, returns), automation integrations (WCS/WES), and system integration patterns (APIs, middleware, event-based architecture) Experience supporting omni-channel retail operations (DTC and wholesale) Ability to connect and scale systems across SAP, OMS, WMS, and TMS platforms to enable robust fulfillment and distribution Comfortable working in a fast-paced, high-growth retail environment, with proven leadership partnering across Supply Chain, Digital, and Finance teams Demonstrated ability to lead through peak periods and drive successful outcomes LI-Onsite #LI-AF1 The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law. Title: Sr. Manager, IT DC Technology - OHDC Salary or Pay Range: $160,000 - $170,000 Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona. This organization participates in E-Verify . This position is eligible to participate in a company incentive program. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline. Job Category: Corporate