Sr. Manager, LOA and Accommodations

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, LOA and Accommodations based in the United States.** The Sr. Manager, LOA and Accommodations will lead and develop the leave of absence and workplace accommodations function within a growing, multi-state organization. This strategic and hands-on leadership role combines program development, regulatory compliance, complex case management, and employee support. You will oversee the full leave lifecycle, manage accommodation requests, and ensure compliance with federal and state employment laws. Working closely with HR, Legal, Payroll, and Benefits teams, you will build consistent processes that balance business requirements with employee needs. You will also manage vendor relationships, optimize HR systems and workflows, and develop reporting that gives leadership clear visibility into compliance, costs, and operational trends. As the organization transforms its HR operations, you will have the opportunity to establish scalable programs, improve the employee experience, and strengthen organizational readiness for continued growth. This remote opportunity is suited to an experienced leave and accommodations leader who combines technical expertise, sound judgment, discretion, and genuine compassion. ### Accountabilities - Leave of Absence Program Leadership: Own the end-to-end leave of absence function, including program design, compliance, case management, and continuous improvement. - Full Leave Lifecycle Management: Oversee cases from initial intake through leave administration and return-to-work coordination, ensuring timely communication and consistent handling. - Workplace Accommodations: Manage the ADA interactive process from beginning to end, helping ensure accommodation requests are handled appropriately and in accordance with applicable requirements. - Regulatory Compliance: Serve as the subject matter expert on FMLA, ADA/ADAAA, PWFA, and multi-state leave laws, with particular attention to California leave requirements. - Team Leadership: Supervise and develop a Leave of Absence Specialist while establishing clear processes, expectations, and accountability across the function. - Cross-Functional Partnership: Collaborate with Payroll, Benefits, Legal, and HR Business Partners to coordinate leave and accommodation cases, address complex situations, and maintain consistent practices. - Vendor and Carrier Management: Lead relationships with third-party leave carriers and service providers, including vendor transitions and ongoing service coordination. - HR Systems and Workflow Optimization: Support leave management workflows and system integrations involving UKG and ADP, contributing to broader HR technology implementation and process redesign. - Reporting and Analytics: Develop reporting and analytical tools that provide leadership with visibility into leave trends, costs, operational performance, and compliance health. - Function Development: Build scalable leave and accommodations processes as part of the broader transformation of HR Operations, identifying opportunities to improve efficiency, consistency, and employee support. ## Requirements - Relevant Experience: At least 6 years of progressive experience in leave of absence management and workplace accommodations, including at least 2 years leading people or programs. - Employment Law Expertise: Deep knowledge of FMLA, ADA/ADAAA, PWFA, and multi-state leave laws. Experience with California leave laws is strongly preferred. - Complex Case Management: Demonstrated ability to manage sensitive, high-stakes leave and accommodation cases directly while simultaneously developing and improving broader programs. - Leadership Skills: Experience supervising team members or leading programs, establishing effective processes, and maintaining accountability for quality and compliance. - Vendor Management: Experience managing third-party leave carriers and service providers, including vendor transitions and implementation activities. - HR Technology Proficiency: Familiarity with HR information systems and leave case management platforms. Experience with UKG or ADP is preferred. - Analytical and Process Improvement Skills: Ability to develop reporting, evaluate operational trends, identify compliance risks, and improve leave administration workflows. - Cross-Functional Collaboration: Strong ability to work with HR, Legal, Payroll, Benefits, and other stakeholders to resolve complex cases and align processes. - Judgment and Discretion: Excellent decision-making skills, confidentiality, and discretion when handling sensitive employee information and challenging situations. - Employee-Centered Approach: Genuine empathy and compassion for employees navigating medical, family, and other significant life circumstances. - Adaptability: Comfort working in a changing environment, building new functions, and contributing to HR transformation initiatives. ## Benefits - Annual Base Salary: $130,000–$150,000. - Healthcare Coverage: Medical, dental, and vision insurance. - Retirement Savings: 401(k) plan with a company match. - Paid Time Off: PTO provided in accordance with applicable state and federal requirements. - Insurance Coverage: Disability and life insurance, along with additional ancillary benefits. - Additional Compensation: Potential incentive compensation, including bonuses and commissions, depending on the role and performance. - Employee Discounts: Discounts on treatments and products. - Remote Work: Remote position based in the United States. - Professional Growth: Opportunity to help shape a developing HR function, contribute to a UKG Pro implementation, and lead process redesign across HR Operations. - Career Advancement: Potential growth path to Senior Director, HR Operations for the right leader. - Inclusive Workplace: Commitment to equal employment opportunities and reasonable accommodations as required by law.