Sr. Manager Logistics Performance

Job description

Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Role Summary: Own and drive end-to-end logistics performance across Kuwait, balancing service quality, cost efficiency, and growth. This role is responsible for translating data into action, leading cross-functional initiatives, and building scalable systems that ensure best-in-class operational performance. You will act as the performance backbone of logistics, partnering with country leadership and regional stakeholders to identify gaps, implement solutions, and institutionalize best practices - positioning the market as a regional benchmark. Qualifications What's On Your Plate? Own and monitor market KPIs and SLAs (service levels, cost, efficiency, reliability). Identify performance gaps proactively and lead initiatives to close them. Drive transparency through structured reporting, dashboards, and executive reviews. Act as the main point of contact for performance topics with country leadership (MD & DOL). Oversee demand forecasting and rider supply planning across all zones, cities, and verticals. Ensure optimal rider staffing aligned with demand patterns to maximize utilization and service levels. Develop and optimize frameworks for onboarding, retention, and offboarding. Own key operational cost metrics, including cost-per-order and efficiency KPIs. Drive cost optimization initiatives while maintaining customer experience. Provide leadership with clear, data-backed trade-offs between profitability and performance. Analyze large and complex datasets to identify trends, root causes, and opportunities. Build and maintain dashboards and automated reporting tools. Translate insights into clear, actionable recommendations for business and operations teams. Own performance management of vendors (restaurants, shops, partners, and any new vertical introduced/ to be introduced by the business). Improve key vendor KPIs such as order readiness, on-time delivery, and service consistency. Identify and close gaps in vendor coverage to enhance customer experience and efficiency. Ensure compliance with operational processes, tools, and standards (e.g., forecasting, staffing models). Develop and implement SOPs to standardize operations across verticals. Institutionalize best practices and scale successful initiatives to share best practice across the region for greater benefit. Lead high-impact initiatives (e.g., batching, dynamic pricing inputs, segmentation, mobility pilots). Test, iterate, and scale innovations that improve logistics performance. Partner with senior leadership on long-term strategic bets. Collaborate with Commercial, Finance, Product, Marketing, and PR teams to drive performance. Act as a strategic partner to leadership, influencing decisions with data and insights. Represent Kuwait - when/if needed - in cross-market forums and drive alignment on performance standards. Additional Information What Did We Order? Experience: 8+ years in logistics, last-mile delivery, or marketplace operations, with 3+ years managing managers. Education: Bachelor’s degree in Engineering, Data Science, Business, Economics, or related field (Master’s is a plus). Analytical Skills: Advanced Excel and data analysis skills; SQL and automation tools are a strong plus. Business Acumen: Strong understanding of P&L, cost structures, and operational economics. Leadership: Proven ability to lead teams and drive cross-functional initiatives at scale. Communication: Strong executive communication skills with structured storytelling (“What – So What – Now What”). Stakeholder Management: Experience working across cultures and functions in a fast-paced environment. Mindset: Results-driven, ownership mentality with a strong “make it happen” attitude.