Sr. Manager, Service & Commercial Enablement (Skaneateles, NY)

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter The Sr. Manager, Commercial Enablement serves as a strategic connector between Global Service and commercial business partners, including Sales, Marketing, Business Strategy, and Product Management. This role translates customer insights and business priorities into differentiated service strategies, offerings, and operational plans that strengthen Baxter’s value proposition and enhance the customer experience. This position requires strong cross-functional leadership, the ability to influence without authority, and experience driving alignment across complex, global organizations. This is a hybrid roe base in our Skaneateles, NY office. What You’ll Be Doing: Act as the primary liaison between Global Service and FLC business partners, including Sales, Marketing, Business Strategy, and Product Management Translate FLC business priorities and customer insights into service strategies, offerings, and operational plans that strengthen FLC’s value proposition. Facilitate governance and cross‑functional working teams that bring together Service, Commercial, Marketing, Engineering, and Field Operations. Establish and maintain governance processes that ensure transparency, accountability, and alignment across teams. Build the bridge between Global Service, Service Engineering, and FLC Commercial teams—ensuring service capabilities align with commercial strategies and deliver clear, differentiated value to customers. Partner with the Service and FLC Commercial teams to define and evolve service offerings for the FLC portfolio—spanning installation, maintenance, connectivity, remote support, education, and product lifecycle solutions. Influence service‑related pricing, packaging, and value propositions. Facilitate service readiness for new product introductions, ensuring field teams are equipped with the tools, training, and documentation needed for seamless execution. Drive continuous improvement across service performance and customer experience metrics. What You’ll Bring: Bachelor’s degree in business, engineering, marketing, healthcare, or a related field. 7+ years of experience in Service, Sales, Marketing, Commercial Operations, Project Management or Product/Portfolio Management — preferably within medical devices or healthcare. Proven ability to lead across functions and influence without authority in a complex, matrix environment, navigating diverse stakeholders and competing priorities. Excellent communication skills and a data‑driven mindset with the ability to turn insights into action. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated pay range for this position is $136,000-$187,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .