Sr Manager, Technical Engineering - Product Engineering

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! A highly influential and strategic cross-functional leader, this autonomous position involves coordinating and driving initiatives across various teams and departments (Engineering, Quality Engineering, SRE, Release Management, Product, Architecture, TPMs) to ensure the high-quality delivery of software solutions that align with long-term business objectives. This individual is a visionary with a strong technical aptitude, a deep hands-on software development background, exceptional problem-solving skills, and acts as a critical enabler for a complex system with numerous moving parts, ensuring seamless and efficient operation. This innovative leader not only coaches and mentors their direct reports but also plays a pivotal role in shaping the professional growth and development of engineers across the broader organization. They cultivate a collaborative, engaging, fast-paced, and results-oriented environment, fostering a culture of technical excellence and continuous improvement. This person is deeply engaged with their teams, responsible for evaluating individual and team performance metrics to maximize overall engineering efficiency and impact. They are adept at driving high-level technical discussions, triaging complex issues, conducting in-depth research, and leading root cause analysis for critical incidents. Essential Duties & Responsibilities Working with Product Engineering teams to deliver functional requirements and ensure features are built to specifications Hands-On Contribution (~20%): Maintain a significant hands-on contribution, including architecting and reviewing complex code, debugging critical issues, designing and evolving highly scalable APIs, and delivering robust platform services. May lead, mentor, and develop one to two Technical Engineering Managers (TEMs) and their teams. Lead, mentor, and inspire a diverse team of software engineers, providing advanced guidance, strategic support, and comprehensive feedback to foster their accelerated professional growth and leadership development. Build architecture design, ensure the quality of architecture and design of systems, influence product roadmap, introduce new technologies and take ownership and responsibility over new projects. Cross-Functional Collaboration: Lead and strengthen partnerships with Product, Security, Architecture, and Operations leadership to ensure engineering execution is tightly integrated with strategic business outcomes. Continuous Improvement: Proactively identify and address organizational bottlenecks, strategically reduce technical debt, and drive initiatives to enhance scalability, resilience, and cost-efficiency across the engineering organization. Delivery & Engineering Excellence: Define and track KPIs (deployment frequency, MTTR, test coverage, SLA adherence); balance speed with quality, improve and maintain the team’s Say/Do ratio by managing resource allocation, workload distribution, and project priorities to ensure timely delivery of high-quality software solutions. Maintain a deep understanding of software development technologies, trends, and best practices and provide technical guidance and expertise to the team. Oversee and manage on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime around the functionality of your team. Drive the adoption of modern development practices, tools, and frameworks to improve productivity and product quality. Promote a culture of collaboration, accountability, and continuous learning within the team. Champion innovation and experimentation, encouraging team members to explore new technologies and approaches to solving complex problems. Working with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt Expertly report on accomplishments, strategic goals, critical issues, and deliverable statuses to effectively manage and influence executive stakeholder expectations. Establishment of performance goals for all direct reports Continuing education with regards to management philosophies, knowledge of the banking industry, as well as applications that will be specific to segments of our client base Knowledge, Skills, & Qualifications Required Strong hands-on experience in several of the following (or equivalent): .NET, Java, C#, Linux Container Development,k8s, MVC, SaaS, SOA, PostgreSQL, MS SQL Server, Modern Javascript Frameworks, Entity Framework, microservices Demonstrated expertise in architecting and delivering highly scalable, fault-tolerant SaaS-based software with modern system architectures, including advanced microservice-based architecture and cloud-native applications across multiple cloud providers (AWS, Azure, Google Cloud Platform) Deep understanding and proven ability to drive operational excellence initiatives throughout the development lifecycle, including advanced Dev/Ops practices, continuous integration/continuous delivery (CI/CD), sophisticated automated testing strategies, and comprehensive observability frameworks. Experience with Observability tools like Grafana, Newrelic, Haystack etc Extensive experience with real-time and batch processing of extremely high-volume transactions, and a proven track record of building complex, enterprise-grade role-based access and entitlement systems. Exceptional proficiency in making data-driven strategic decisions, evaluating complex trade-offs, and prioritizing initiatives to optimize resource allocation and achieve maximum business impact. Experience in building scalable systems that are operationally efficient Demonstrated experience in leading and motivating cross-functional teams towards achieving shared objectives. This includes setting clear expectations, providing guidance, and fostering a collaborative and inclusive work culture. Ability to build and maintain productive relationships with a diverse array of stakeholders and groups in the organization Strong analytical and problem-solving skills to address technical challenges and overcome obstacles. This includes troubleshooting complex issues, identifying root causes, and implementing effective solutions in a timely manner. Successful in managing multiple concurrent work streams Extensive experience in recruiting, hiring, mentoring/coaching, and managing large, geographically distributed teams of Software Engineers, fostering a culture of high performance and continuous improvement across multiple time zones. Proven ability to communicate effectively with executive leadership, product management, and other technical teams to define requirements, articulate complex technical designs, and drive product strategy. Experience in Lean-Agile development methodologies such as Kanban or Scrum Preferred Experience in fintech, digital banking, or other highly regulated industries Experience working with SaaS offerings in the technology and financial industries Knowledge of treasury management, cash positioning, liquidity management, commercial payments (ACH, wires), and reconciliation. Familiarity with banking data formats such as ISO 20022, BAI2, MT940, and EDI 820 Recommended Experience & Education Minimum Years of Experience 18+ years of experience in software development or similar engineering fields. 8+ years in managing engineering teams, with a proven track record of leading senior individual contributors and managers. Education Level BS or MS in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience. The salary range for this position is: TBD Cool Things to Know— Alkami India We operate in a hybrid work culture at our Gurugram office, balancing flexibility with collaboration. Employees enjoy flexible working hours that support a healthy work-life balance. We provide comprehensive health insurance, flexible leave policies, and continuous learning opportunities tailored to the India market. Daily perks include free lunch along with transportation and connectivity allowances to support commute and remote working needs. Alkami India fosters a fun, collaborative, and high-performing culture where engineers are empowered to innovate, learn, and grow. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: We offer competitive compensation aligned with market benchmarks, along with high-impact roles, global exposure and opportunities to build at scale from India. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.