Sr. Payroll specialist

Job Description Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at Key responsibilities: Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation Ability to recognize and deal appropriately with sensitive and confidential information Ability to resolve and support technical and functional issues escalated from other team members and clients Ensure compliant use of all systems Support and maintain the client solution workbook and provision functional support as needed Participate and champion innovation activities to drive continuous improvement Support and guide project implementations and go-lives Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role Participates in projects and activities as needed and assigned We offer: Remote work options competitive salary + benefits Interesting career development opportunities within company At Strada, our values guide everything we do: Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. Key responsibilities: We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .