Sr. Product Designer, New Programs

Job description

ABOUT THE ROLE In this role, you’ll help shape and launch new digital care program experiences as Hinge Health expands into new condition categories and explores net-new member journeys. You’ll work from ambiguous problem spaces to define what should exist, validate the opportunity, and design thoughtful end-to-end experiences that can succeed in the market. As a Senior Product Designer, you’ll collaborate closely with product, engineering, clinical, data, and commercial partners to create intuitive, user-centered solutions from concept to execution, including discovery work, interaction and visual design, prototyping, and validation. We’re looking for a designer who excels at simplifying complex challenges into impactful user experiences, cares deeply about craft and quality, has a strong track record of shipping meaningful work, brings a growth mindset, and is energized by learning quickly in unfamiliar domains. Hinge Health is scaling with 51% year-over-year revenue gains and a member base expanding by over 47% annually. This role can directly power how we bring new programs to life and how members experience Hinge Health as we grow. Learn more about Design at Hinge Health https://www.figma.com/deck/BYY49LPUPyASiHzuv0ifkw?desktop-link-click-timestamp=1780670549990&desktop-ul-exp-bucket=po. WHAT YOU’LL ACCOMPLISH - Shape 0→1 program experiences by turning ambiguous opportunities into clear, compelling product directions and tangible member experiences. - Lead discovery and validation work to identify unmet member needs, prototype lean solutions, and know when there is enough signal to move forward or change direction. - Design high-quality end-to-end flows for new programs, from first concepts through launch, with strong attention to usability, clarity, and emotional experience. - Partner across product, engineering, clinical, data, and commercial teams to move priorities forward and build alignment without relying on formal authority. - Create structure in unfamiliar domains by synthesizing user needs, clinical context, business goals, and technical constraints into clear hypotheses and design decisions. - Contribute scalable patterns and design principles that help new programs feel cohesive within the broader Hinge Health ecosystem. - Champion quality, accessibility, and inclusivity so new experiences are thoughtful and effective for a diverse range of members. BASIC QUALIFICATIONS - 3+ years of product design experience, including close partnership with product and engineering teams. - Bachelor’s degree in Interaction, Industrial, Product, or Service Design, Human-Computer Interaction, or equivalent practical experience. - Experience leading ambiguous problem spaces and translating business goals into clear user problems, testable hypotheses, and effective product directions. - Strong interaction and visual design skills, with a track record of simplifying complex flows into polished, intuitive experiences. - Proven ability to drive end-to-end execution on complex initiatives, anticipate risks, and deliver work with clarity and reliability. - Strong communication and influence skills, including the ability to align cross-functional partners and advocate for a clear point of view with senior stakeholders. - Experience using prototypes, qualitative feedback, and quantitative signals to inform design decisions and improve outcomes. PREFERRED QUALIFICATIONS - 5+ years of product design experience, including close partnership with product and engineering teams - A standout and up-to-date portfolio demonstrating high-impact product work, strong craft, and measurable outcomes. Experience designing 0→1 products, new program launches, or other greenfield consumer experiences. - Experience in digital health, wellness, or other clinically informed consumer product environments. - Comfort balancing direct user needs with business and commercial priorities, and making thoughtful tradeoffs across both. - Experience working across complex service journeys that involve multiple stakeholders, workflows, or care touchpoints. - Strong facilitation and storytelling skills that help teams align on decisions, principles, and next steps. - Curiosity about emerging tools, including AI-assisted workflows, to improve speed, quality, and learning. - Passion for helping people live healthier lives through thoughtful, human-centered design. ABOUT HINGE HEALTH Hinge Health uses software, including AI, to help automate care for joint and muscle health, improve member outcomes, and reduce costs for clients. The platform supports a wide range of Musculoskeletal care needs, from acute injury and chronic pain to post-surgical rehabilitation, and helps members improve pain and function while accessing care from anywhere. Hinge Health is headquartered in San Francisco, California. HINGE HEALTH HYBRID MODEL (SF-BASED) We believe remote and in-person work each have real strengths, and we aim to get the best of both. Employees in hybrid roles are expected to work from the San Francisco office 3 days per week for the full 8 hours of a typical business day. The San Francisco office is also dog-friendly. WHAT YOU'LL LOVE ABOUT US - Participation in our Employee Stock Purchase Plan (ESPP), allowing you to acquire company stock via payroll at a 15% discount against the lower market price. - Comprehensive and inclusive medical coverage and benefit programs for you and your dependents. - Flexible retirement savings through Traditional or Roth 401(k) investment paths. - Dedicated lifestyle stipends designed to fuel your professional growth and continuous learning. CULTURE AND ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We consider qualified applicants regardless of criminal history, consistent with legal requirements, and provide reasonable accommodations for candidates with disabilities. By submitting an application, candidates acknowledge that their personal data will be handled according to the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.