Sr Product Manager - Buyer-Facing- 11826

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. **Why join Coupa?** - **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa. ### What You’ll Do - Lead the Expenses teams product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach. - Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health. - Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution. - Translate customer feedback and usage data into clear product requirements and prioritization recommendations. - Conduct competitive market analysis and continually assess the product's competitive position domestically and internationally. - Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently. - Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews. ### What You Will Bring to Coupa - 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments with a proven track record of **building buyer-facing products and consumer-grade UX** - Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders. - Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions. - A track record of resolving complex customer issues and turning escalations into durable product or process improvements. - Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels. - A collaborative, "roll up your sleeves" mindset paired with sound judgment on when to lead and when to support. - Comfort operating with incomplete information and adapting quickly as priorities shift. **Preferred Skills:** - Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains. - Familiarity with SQL and comfort querying data directly to answer product questions. - Experience working with or presenting to customer advisory boards or executive audiences. - Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft. - BA/BS technical degree preferred; MBA is a plus, or equivalent work experience. **This role is fully remote within the US**