Sr. Product Support Engineer

Job description

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Senior Product Support Engineer, you will provide expert-level technical support for our product and system prototypes. This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability. You will also mentor junior engineers and drive strategic initiatives to enhance product support processes. The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber. Responsibilities: Provide expert technical support for product and system prototypes. Lead and manage product installation, testing, and validation projects. Diagnose and resolve critical technical issues and defects. Develop and implement advanced corrective actions in collaboration with engineering teams. Create and oversee the maintenance of high-quality technical documentation. Conduct comprehensive customer needs assessments and deliver tailored technical solutions. Lead product demonstrations, training sessions, and technical workshops. Mentor junior engineers and contribute to their professional development. Drive strategic initiatives to improve product support processes and performance. Qualifications You Must Have: High school diploma or GED equivalent. 10+ years of experience in a technical support or engineering role. Higher level relevant degree may substitute for experience. Expert-level troubleshooting and diagnostic skills. Extensive experience with product installation and testing processes. Progressive hands-on experience with wireless networks, tactical communications and personal computers. Communication and customer interface skills. Comprehensive understanding of system level maintenance of networks and communications systems. Ability to deploy for an extended amount of time to various OCONUS operating locations. Ability to meet current DoD and Combatant Command requirements for deployed locations. Successfully pass a pre-deployment medical assessment. Must be willing and able to work extended hours, holidays, and shift schedules as required. Current/ valid passport and be able to obtain a visa to travel internationally. Willing to TDY for extensive amounts of time. Willing to deploy OCONUS on an approximate 60/60 rotation. An active Top Secret with SCI eligibility U.S. Security Clearance is required Qualifications We Prefer: Master’s degree in Engineering or a related field. Extensive experience with advanced prototype or concept product development. Comprehensive knowledge of Aerospace and Defense industry standards and practices. Relevant technical certifications [e.g., Six Sigma, Project Management Professional (PMP)]. Working knowledge of operating military units and logistics. Familiarity with the network and integration of traditional communications systems and sensors. Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques. Experience with Radio Frequency (RF), vehicle installation and maintenance procedures. Background in the Aerospace and Defense Industry, Government, or US Military. Leadership experience in the military or civilian organization. Essential Functions: Ability to sit and work at a computer for extended periods. Hand/finger dexterity for operating computer equipment. Ability to lift up to 20 lbs occasionally. Capability to work in an office or hybrid environment. Occasional travel may be required. This posting will be open for application for a minimum of 5 days and may be extended based on business needs. SNC offers annual incentive pay based upon performance that is commensurate with the level of the position. SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more . IMPORTANT NOTICE: To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Learn more about the background check process for Security Clearances. SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team! SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.