Sr. Program Manager - Implementation

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! The Sr Program Manager, Implementation serves as an experienced implementation delivery professional responsible for leading complex client onboarding and implementation programs across Alkami Digital Banking solutions. This role independently manages diverse implementation engagements, coordinates cross-functional delivery activities, and drives customer-facing project execution to ensure successful onboarding outcomes and positive client experiences. The position applies advanced project management, stakeholder engagement, and operational problem-solving skills to manage implementation complexity, mitigate delivery risks, and align project outcomes with customer goals and business objectives. The Sr Program Manager, Implementation operates independently on complex initiatives, influences implementation practices, and contributes to operational improvements that enhance delivery consistency, scalability, and customer satisfaction. Essential Duties & Responsibilities ● Lead complex implementation programs by developing comprehensive project schedules, managing milestones, and coordinating cross-functional delivery activities across multiple customer engagements ● Serve as the primary implementation lead for assigned customers by proactively managing expectations, facilitating communication, and ensuring alignment on project goals, timelines, and deliverables ● Coordinate implementation activities across Delivery, Technical Services, Product, Customer Success, and external stakeholders by managing dependencies, resolving conflicts, and driving accountability for project outcomes ● Analyze implementation risks and operational challenges by evaluating project progress, identifying potential delays, and developing mitigation strategies that support successful delivery outcomes ● Facilitate customer-facing implementation meetings by leading discussions, documenting action items, and ensuring follow-through on critical implementation activities and decisions ● Manage Jira tickets, project tasks, and implementation workflows by prioritizing issue resolution efforts and maintaining visibility into project health, milestones, and operational dependencies ● Support onboarding readiness and implementation planning activities by validating customer requirements, operational prerequisites, and resource alignment prior to implementation execution ● Develop and maintain accurate project documentation by preparing schedules, status reports, risk assessments, stakeholder communications, and implementation records throughout the project lifecycle ● Apply advanced project management methodologies by adapting delivery approaches to address varying customer environments, implementation complexities, and operational constraints ● Build strong customer relationships by acting as a trusted advisor, proactively addressing concerns, and guiding customers through implementation processes and decision-making activities ● Drive implementation execution by coordinating internal resources, monitoring progress against timelines, and escalating critical issues that may impact delivery success or customer satisfaction ● Identify process improvement opportunities by analyzing recurring implementation challenges and recommending workflow enhancements that improve implementation predictability and operational efficiency ● Collaborate with leadership and implementation stakeholders by providing visibility into project health, resource considerations, and implementation risks across assigned portfolios ● Support less experienced program managers by sharing implementation best practices, assisting with issue resolution, and providing guidance on project coordination activities ● Manage multiple implementation programs with varying complexity levels by balancing customer priorities, operational demands, and delivery objectives across concurrent engagements Recommended Experience & Education Minimum Years of Experience 3–6 years of experience leading implementation programs, customer onboarding initiatives, project delivery activities, or client-facing operational projects within SaaS, fintech, banking technology, or related environments. Education Level Bachelor’s degree in Business, Project Management, Information Systems, Communications, or related experience. Knowledge, Skills, & Qualifications Required ● Advanced experience managing implementation programs or customer onboarding initiatives ● Strong project scheduling, risk management, and stakeholder coordination skills ● Ability to independently manage complex implementation engagements and competing priorities ● Strong written and verbal communication skills with customer-facing experience ● Experience facilitating cross-functional collaboration across operational, technical, and customer teams ● Ability to analyze implementation risks and develop effective mitigation strategies ● Experience using project management and ticketing platforms such as Jira, Smartsheet, or similar tools ● Strong organizational, analytical, and customer relationship management skills Preferred ● Experience supporting fintech, SaaS, or digital banking implementation programs ● Familiarity with Agile, Waterfall, or hybrid project management methodologies ● Experience coordinating technical implementation or integration-related activities ● Knowledge of onboarding operations, delivery lifecycle processes, or customer readiness planning ● Experience contributing to process optimization or operational scalability initiatives ● Experience mentoring or guiding junior project or implementation professionals The salary range for this position is: $115,000 - $140,000 Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE