Sr. Program Manager, Inventory Control (Pharmacy)

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: The Sr Program Manager, Inventory Control (Pharmacy) is responsible for ensuring the compliant, safe, and auditable management of pharmaceutical disposals, customer returns, and waste within 503A pharmacy operations. This role provides inventory oversight, policy development, and operational guidance to ensure activities align with state and federal pharmacy laws, DEA requirements, environmental regulations, and internal quality standards. This position partners closely with Pharmacy Operations, Quality, Compliance, Fulfillment, and Customer Service teams to mitigate risk, maintain inspection readiness, and protect patient safety. KEY RESPONSIBILITIES DISPOSAL & WASTE OVERSIGHT - Oversee and approve processes for disposal of prescription medications, compounded preparations, and pharmaceutical waste in compliance with 503A, DEA, and applicable state regulations. - Ensure proper segregation, documentation, and destruction of controlled and non-controlled substances. - Review and approve waste vendors, destruction methods, and Certificates of Destruction. - Monitor disposal workflows to ensure adherence to applicable USP, EPA, and state environmental standards. - Maintain full control and traceability of inventory from receipt through disposal, including patient returns, quarantined items, and waste. CUSTOMER RETURNS MANAGEMENT - Provide pharmacist oversight for return-to-sender shipments, documentation, and disposition. - Ensure returned medications are handled according to regulatory requirements, including non-redispensing rules. - Establish and maintain SOPs governing returns, quarantine, and destruction. - Support Quality investigations related to returned products, including potential product quality complaints and/or adverse events. COMPLIANCE & QUALITY - Develop, review, and maintain policies, SOPs, and training materials related to disposals, returns, and waste handling. - Conduct routine audits and risk assessments of disposal and returns processes. - Support regulatory inspections and audits (e.g., Board of Pharmacy, DEA) related to waste and returns. - Track, trend, and report metrics related to waste, returns, deviations, and compliance findings. - Partner with Quality to ensure sterile compounding materials have approved specification sheets and/or Certificates of Analysis (COAs). CROSS-FUNCTIONAL COLLABORATION - Partner with Pharmacy Operations, Fulfillment, Customer Service, Quality, and Compliance to ensure aligned execution. - Serve as a subject matter expert on disposal, returns, and waste-related regulatory requirements. - Assist with controlled substance inventories during PIC changes and annual inventories, as required by Boards of Pharmacy. - Partner with the Pharmacist-in-Charge (PIC) to ensure restricted inventory areas remain under pharmacist oversight (e.g., quarantine areas, disposal cages, controlled substance storage). - Support continuous improvement initiatives to reduce waste and improve efficiency while maintaining compliance. INVENTORY MANAGEMENT - Ensure invoices are signed and dated by pharmacists and appropriately filed, with clear segregation of controlled vs. non-controlled substance records. - Oversee and control R&D inventory activities (e.g., API use, tablet creation, labeling, disposal) ensuring records are accurate, complete, and compliant. - Monitor cycle count results to identify trends that may indicate shrinkage, discrepancies, or diversion risk. QUALIFICATIONS - Doctor of Pharmacy (Pharm D) or Bachelor’s degree in Pharmacy from an accredited institution. - Active, unrestricted Pharmacist License in State of employment (AZ) - 5–7+ years of pharmaceutical inventory management experience - Strong working knowledge of 503A regulations, DEA requirements, and state Board of Pharmacy rules - Experience with pharmaceutical waste handling, medication disposal, and/or returns oversight - Ability to interpret complex regulatory requirements and translate them into operational workflows - Excellent documentation, communication, and inspection readiness skills - Demonstrated ability to build and implement Board of Pharmacy–compliant programs PREFERRED - Doctor of Pharmacy (Pharm D) - Active, unrestricted Pharmacist License in State of employment (AZ) - 7–10+ years of pharmaceutical inventory management experience - Experience in mail-order, compounding, or high-volume pharmacy operations - Familiarity with controlled substance destruction processes and vendor management - Prior experience supporting regulatory inspections and compliance audits - Background in quality assurance, compliance, or regulatory affairs - Experience leading process development and continuous improvement initiatives - Strong SOP writing and data analytics skills - Prior experience building and implementing compliance/regulatory programs OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quarterly mental health days - Comprehensive health benefits including medical, dental & vision, and parental leave - Employee Stock Purchase Program (ESPP) - Employee discounts on hims & hers & Apostrophe online products - 401k benefits with employer matching contribution - Offsite team retreats Conditions of Employment: - This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required. - This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR). - Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs. - Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs. We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.