Sr. Project Manager (UCaaS / CCaaS – Zoom & RingCentral)

Job description

**Sr. Project Manager (UCaaS / CCaaS – Zoom & RingCentral)** Full-Time | Operations **Location: Remote (PST Timezone)** **Job Description:** **Senior Project Manager – UCaaS / CCaaS Implementations** **Client:** This position is in partnership with a client of UniTriTeam, a leader in delivering cloud communications and digital transformation solutions across enterprise environments. **About the Role:** UniTriTeam is seeking a highly skilled and results-driven Senior Project Manager to lead end-to-end UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects. This role will focus primarily on Zoom and RingCentral platforms, supporting enterprise customers through complex cloud communications deployments. The ideal candidate is experienced in VoIP technologies, cloud communications infrastructure, and structured project delivery methodologies. You will serve as a key liaison between customers, engineering teams, and internal stakeholders to ensure seamless implementations that are delivered on time, within scope, and aligned with customer expectations. This role requires strong leadership, exceptional communication skills, and the ability to manage multiple high-priority deployments in a fast-paced, client-facing environment. **Key Responsibilities:** **UCaaS & CCaaS Project Delivery:** - Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms. - Develop detailed project plans, timelines, milestones, and delivery frameworks. - Coordinate technical deployment, configuration, testing, and go-live activities. - Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution. **Client & Stakeholder Management:** - Act as the primary point of contact for customers throughout the project lifecycle. - Conduct kickoff sessions, weekly status meetings, and post-implementation reviews. - Translate technical requirements into clear project deliverables and expectations. - Proactively manage risks, issues, and escalations to maintain customer satisfaction. **Resource & Risk Management:** - Optimize resource allocation across engineering and deployment teams. - Identify project risks early and implement mitigation strategies. - Ensure adherence to documentation standards and project governance requirements. **Reporting & Process Management:** - Maintain accurate project tracking using tools such as SharePoint and CRM systems. - Produce regular status reports, performance updates, and delivery metrics. - Support continuous improvement of implementation processes and workflows. - Participate in on-call or after-hours support rotations as required. **Required Qualifications:** - 3+ years of experience in project management within UCaaS, CCaaS, VoIP, or cloud communications environments. - Strong hands-on experience with Zoom and/or RingCentral implementations. - Solid understanding of VoIP technologies, SIP trunking, and cloud telephony systems. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Experience with CRM systems (Microsoft Dynamics preferred). - Strong organizational skills with the ability to manage multiple concurrent projects. - Excellent communication, stakeholder management, and leadership abilities. - Strong problem-solving skills with the ability to handle escalations independently. **Preferred Qualifications:** - Project Management certification (PMP, CAPM, Six Sigma) preferred. - Certifications in Zoom (Zoom Administrator, Zoom Phone) or RingCentral (MVP, CX) highly desirable. - Experience with SharePoint and enterprise reporting tools. - Familiarity with enterprise deployment environments and global rollouts. - Ability to work in fast-paced, high-volume delivery environments. **Education:** - Associate degree or equivalent technical qualification required; Bachelor’s degree preferred. - Equivalent hands-on experience in UCaaS / CCaaS implementations will be considered. **Why Join UniTriTeam?** At UniTriTeam, we are committed to enabling digital transformation through innovative cloud communication solutions. As part of our team, you will play a critical role in helping enterprises modernize how they connect, collaborate, and engage with their customers. You will join a collaborative, high-performing environment where your expertise directly impacts successful customer outcomes and large-scale technology deployments. **We offer:** - Exposure to leading-edge UCaaS and CCaaS technologies - Opportunities for professional growth and certification support - A collaborative and supportive global team environment - The chance to lead high-impact enterprise implementations