Sr. Quality Engineer

Job description

Introduction At iRobot Japan, quality is not only about detecting issues—it is about creating a better customer experience. As the Sr. Quality Engineer for Japan, you will own market quality activities across the product lifecycle and serve as a key bridge between customers, service operations, manufacturing partners, and global teams. Leveraging customer feedback, field performance data, and quality insights, you will proactively drive improvements with stakeholders across Japan, the United States, and China. This role plays a critical part in strengthening the Quality Feedback Loop and ensuring customer voices are translated into meaningful product and process improvements. This is an opportunity to have a direct impact on customer satisfaction, product quality, and business growth at a leading global robotics company. アイロボットジャパンでは、日本市場における製品品質と顧客体験の向上をリードするシニア品質エンジニアを募集します。 本ポジションは単なる検査や不具合対応ではなく、日本市場の品質オーナーとして、お客様の声、市場品質データ、サービス現場の知見をグローバルチームへつなぎ、製品・サービス改善を推進する役割です。 日本・米国・中国の関係部門やパートナーと連携しながら、Quality Feedback Loopを強化し、お客様の声を製品改善につなげる重要なポジションです。 グローバルロボティクス企業の一員として、製品品質、顧客満足度、ブランド価値の向上に直接貢献いただきます。 Key Responsibilities : Lead quality assurance and market quality activities throughout the product lifecycle. Plan and execute product evaluations, factory audits, pre-shipment inspections, and import lot quality inspections. Monitor customer complaints, repair trends, quality KPIs, and field performance data to identify quality risks and improvement opportunities. Act as the voice of the Japan market by providing customer and service insights to global Product, Engineering and Quality teams. Partner with stakeholders in Japan, the United States, and China to drive root-cause analysis, corrective actions, and preventive improvement initiatives. Strengthen the end-to-end Quality Feedback Loop by connecting customer feedback, repair data, manufacturing quality, and product performance. Manage quality-related vendors and service partners, including inspection agencies, repair centers, logistics providers, and outsourcing partners. Support regulatory and compliance activities, including PSE-related requirements and communications with relevant authorities. Lead initiatives that improve product quality, operational effectiveness, and overall customer experience. Qualifications: [Required] 5+ years of experience in Quality Assurance, Quality Control, Production Engineering, Technical Support, Customer Support, or related fields. Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations. Experience working cross-functionally across multiple teams and stakeholders. Strong project management and prioritization skills. Native-level Japanese and business-level English. Proficiency in Microsoft Office tools, particularly Excel and PowerPoint. [Preferred] Experience in consumer electronics, home appliances, robotics, or other hardware-related industries. Experience managing vendors, suppliers, or external service providers. Experience working with manufacturing partners or quality teams in China. Experience supporting regulatory or compliance activities, including PSE requirements. Chinese language capability. Experience leading quality improvement initiatives in a global organization. We are looking for someone who: Is a self-starter who takes ownership and drives improvements proactively. Can influence stakeholders across functions and regions without direct authority. Is customer-focused and passionate about improving customer experience. Demonstrates a strong sense of accountability and follows through on commitments. Thrives in a fast-paced and changing environment. Combines data-driven decision making with practical problem-solving. Communicates effectively and builds strong partnerships across Japan, China, and global teams. Brings a positive, collaborative, and "can-do" mindset to complex challenges. 主な業務内容 新製品開発段階における国内での品質保証・管理計画の立案および運用 海外製造協力工場での出荷前品質確認検査の計画と実施（リモートまたは現地） 輸入ロット毎の国内協力工場・倉庫での抜き取り検査の計画と実施 市場品質の把握と改善によるKPI目標の達成（本社品質部門との協業） 顧客フィードバック、修理データ、製造品質データを活用したQuality Feedback Loopの強化 市場クレームに対する報告書作成および対応 発見・報告された不具合への対応（リワーク等含む） 検査会社、修理委託先、物流事業者など外部ベンダーの管理 PSEを含む規制・コンプライアンス関連業務および監督省庁対応 必要条件 品質保証、品質管理、生産技術、テクニカルサポート、カスタマーサポート等の分野で5年以上の実務経験 高い分析力、論理的思考力、問題解決力 複数部門を巻き込みながら業務を推進した経験 優れたプロジェクト管理能力および優先順位付け能力 日本語ネイティブレベル ビジネスレベルの英語力 Microsoft Office（Excel、PowerPoint等）の実務経験 歓迎要件 家電、コンシューマーエレクトロニクス、ロボティクス、ハードウェア製品業界での経験 ベンダー、サプライヤー、外部サービスプロバイダーの管理経験 中国の製造拠点や品質部門との協業経験 PSEを含む規制・コンプライアンス関連業務経験 中国語スキル グローバル環境での品質改善プロジェクト推進経験 求める人物像 自ら課題を発見し、主体的に改善を推進できる方 顧客視点を持ち、製品品質と顧客体験の向上に情熱を持てる方 データを活用して課題を分析し、改善提案につなげられる方 関係者を巻き込みながら成果を創出できる方 高いオーナーシップと責任感を持って業務を遂行できる方 変化の多い環境に柔軟に対応できる方 日本、中国、米国の多様なステークホルダーと信頼関係を構築できる方 前向きで協調性があり、Can-doマインドで課題に取り組める方