Sr Regional Operations Analyst

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Join us and become a key member of Glovo's operations team! We offer a challenging and dynamic environment with many opportunities for learning and development. The couriers are the key player in Glovo’s marketplace. We are looking for Operations Senior Analysts who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true. You will be in charge of providing & analyzing data to the team. Through analytics you will ensure we always have the right strategic data in place in order to take the best operation decisions having direct impact on the Local P&L. BE A PART OF A TEAM WHERE YOU WILL: Provide analytical support to the team throughout deeper understanding of Glovo's operations model Perform analysis to come up with insights to help improve KPIs Understand and fix data reliability issues Act as the main data POC for the department supporting with data, reporting and adopting a data driven approach Help to find insights through data analysis during the couriers first deliveries in order to maximize retention Own dashboards and build new tools to improve the visibility of metrics in the department Develop analytical frameworks and models for the area and be able to instruct and communicate for all the department Understand and deep-dive into the data to understand the reasons and the levers we can act upon to improve KPIs (and be accountable for them) Evaluate strategic opportunities, performing a broad range of quantitative analyses and A/B tests Understand local needs, and put yourself in the skin of the courier - understand who they are. Work closely with local/global stakeholders, product teams and development teams, serving as a bridge between product and operations, to define how to best set up and enable products, monitor and give visibility of metrics and KPIs. Deep-dive on business metrics, in order to explore areas of opportunity and enable data-driven decision-making, based on applied statistics and probability techniques Build optimization processes to define the best tuning of every feature on each geography. Qualifications YOU HAVE: Passion about analytics: you enjoy deep diving into problems to find the root cause Problem-solving skills: no problem is too small or too big Excel / Google Sheets proficiency Proficient in SQL (Python will be considered as plus) Knowledge of visualization tools like Tableau, Looker, Data Studio & Qlikview Exceptional verbal and written communication skills Proactive, organized, and obsessed with details University degree in a relevant field (economics, mathematics, organizational sciences and similar). 2+ years of experience in similar roles. Experience in Logistics would be a plus. Ability to manage multiple tasks, prioritize workload, and handle a fast-paced environment. Ability to work both independently and within a team. Flexibility to travel to countries within the region Capable of executing tasks quickly while maintaining a high standard of quality. Very Hands-on, willingness to get hands dirty, go on the field and support all verticals of the company. Experience in KPIs tracking and creation and optimization expertise Additional Information Individuals representing diverse profiles, encompassing various genders , ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ The opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and checking out our Linkedin and website !