Sr. Security Solutions Specialist

Job description

GC&E Systems is seeking an experienced and highly skilled Senior Security Solutions Specialist to support one of our key customer sites in the Tampa / St. Petersburg region. This role is central to the successful deployment, configuration, and optimization of advanced physical security technologies across access control, video management, intercom, and integrated security platforms. As a senior technical resource, you will serve as a trusted expert to both the customer and GC&E, ensuring systems are designed, implemented, and supported to the highest professional standards. Working directly at the customer location, the Senior Security Solutions Specialist functions as a hands on integrator, technical advisor, and subject matter expert, responsible for system design, commissioning, troubleshooting, and ongoing operational support. This role requires deep expertise in Genetec Security Center and related subsystems, strong communication skills, and the ability to guide users, technicians, and stakeholders through complex technical environments. Key Experience and Skills: • System Design, Configuration & Integration ◦ Design, configure, and integrate Genetec Security Center systems including Access Control, Video Management, Intercom, and related subsystems. ◦ Perform software installation, head end configuration, database setup, and system commissioning. ◦ Develop custom solutions, reports, workflows, and supporting applications based on customer requirements. ◦ Conduct site surveys and develop system design recommendations aligned with industry best practices. • Commissioning, Testing & Technical Delivery ◦ Lead system testing, validation, and acceptance processes to ensure full operational readiness. ◦ Conduct on site visits, coordinate with end users, and ensure successful system deployment and turnover. ◦ Troubleshoot complex system issues across hardware, software, networking, and integrated components. • Training, Support & Customer Engagement ◦ Serve as a Genetec Subject Matter Expert, providing guidance to customer personnel, GC&E field teams, and office staff. ◦ Deliver end user and technical training to ensure proper system operation and long term adoption. ◦ Maintain strong, professional communication with customer stakeholders to support system performance and satisfaction. • Documentation & Project Support ◦ Produce accurate system documentation, configuration records, and technical reports. ◦ Support project managers with technical insights, design validation, and commissioning updates. ◦ Assist with system upgrades, expansions, and lifecycle planning. Candidate Requirements: • Bachelor’s degree in IT, Engineering, Business, Construction Management, or equivalent professional experience in the electronic security industry. • Genetec certification required; advanced Genetec training strongly preferred. • Minimum 10 years of experience in Access Control, Video Surveillance, and integrated security systems. • Deep knowledge of system programming, database structures, and IP based security architectures. • Strong project management capabilities with the ability to lead technical workstreams. • Excellent written and verbal communication skills. • Strong IP networking skills and proficiency with MS Office (Word, Excel, PowerPoint). • Demonstrated ability to troubleshoot complex issues and deliver high quality customer support. • Experience with systems design, CAD basics, and database fundamentals is a plus. • Proven ability to work independently, manage priorities, and collaborate with diverse teams. Ideal Candidate Profile: • A seasoned security professional who thrives in a hands on, customer facing technical role. • Confident working with enterprise level systems and complex integrations. • A natural problem solver with strong analytical and diagnostic skills. • Patient, professional, and effective when training or guiding others. • Committed to delivering exceptional service and building long term customer trust. • Adaptable, self directed, and comfortable managing multiple technical priorities. Work Environment: • On site role supporting a major customer location in the Tampa / St. Petersburg area. • Regular interaction with customer stakeholders, GC&E project teams, and field technicians. • Requires the ability to work independently while supporting multiple concurrent initiatives. • Occasional travel may be required for training or project support. Job Summary: The Senior Security Solutions Specialist serves as the primary technical expert supporting one of GC&E’s key customer sites. In this role, you will lead the design, configuration, integration, and optimization of advanced physical security systems, with a strong emphasis on Genetec Security Center and its related subsystems. As a hands on solutions specialist and trusted advisor, you will guide system deployment from concept through commissioning, troubleshoot complex technical challenges, and ensure solutions operate reliably and securely in a mission critical environment. Working directly with customer stakeholders, GC&E project teams, and field technicians, you will provide expert technical leadership, deliver end user and administrator training, and support ongoing system performance and lifecycle planning. This position is ideal for a seasoned security professional who excels in customer facing technical roles, enjoys solving complex integration challenges, and takes pride in delivering high quality, enterprise grade security solutions. GC&E Systems offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.