Sr. Site Reliability Engineer

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Summary The DevOps squad is dedicated to implementing and optimizing the Pismo CI/CD Platform, automating infrastructure provisioning, and improving operational tasks using best practices in CI/CD and IaC. The squad stays updated with the latest technology trends, conducts POCs for new technologies, and provides strategic insights to drive continuous improvement and innovation. What You'll Do Implement, optimize, and maintain reliable and scalable CI/CD pipelines. Develop and maintain Infrastructure as Code scripts to automate infrastructure provisioning and management. Apply Infrastructure as Code best practices to ensure consistency, repeatability, security, and compliance across environments. Identify opportunities to automate routine operational tasks, improving efficiency and reducing manual effort. Implement automation solutions to streamline deployment, scaling, maintenance, and operational processes. Make well-informed SRE and engineering decisions, considering technical debt, system design, stability, reliability, monitoring, observability, and business requirements. Monitor and maintain the resilience of the CI/CD platform, avoiding unplanned or uncommunicated changes. Troubleshoot complex platform and pipeline issues, collaborating with senior and staff engineers when broader technical alignment is required. Write clear and effective post-mortem documentation for internal and external stakeholders. Apply and contribute to the continuous improvement of coding standards, engineering practices, and non-functional requirements. Participate in code and Pull Request reviews, providing constructive feedback focused on CI/CD, automation, reliability, and code quality. Mentor junior and mid-level engineers, sharing technical knowledge and supporting their professional development. Act as a technical reference within the squad for CI/CD, Infrastructure as Code, automation, and platform reliability topics. Stay up to date with emerging technologies and industry practices, sharing relevant insights with the squad. Support and execute Proofs of Concept to evaluate and introduce new CI/CD and automation technologies. Contribute high-quality technical solutions that support platform resilience, continuous improvement, and the squad’s strategic goals. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI‑Remote Qualifications For this role, you must be based in Brazil Language Skills Proficiency in English at B2 level or above (Upper-Intermediate) Basic Qualifications 5 or more years of relevant work experience with a Bachelor's or Associate’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) Experience implementing, optimizing, and maintaining CI/CD pipelines in production environments. Experience with Infrastructure as Code and infrastructure automation practices Technical Skills Experience working in DevOps, Site Reliability Engineering, Platform Engineering, Cloud Engineering, or a related technical area. Strong experience implementing, optimizing, and maintaining CI/CD pipelines in production environments. Experience with Infrastructure as Code and infrastructure automation practices. Ability to develop and maintain automation scripts for infrastructure provisioning, deployment, scaling, and operational activities. Understanding of SRE principles, including system reliability, availability, resilience, monitoring, observability, and incident management. Experience supporting reliable and scalable platforms and troubleshooting complex issues in distributed environments. Knowledge of software engineering standards, coding practices, version control, and Pull Request review processes. Ability to evaluate technical trade-offs involving system design, technical debt, stability, reliability, maintainability, and business requirements. Experience identifying opportunities to automate manual operational processes and improve engineering efficiency. Knowledge of monitoring, logging, metrics, alerting, and observability practices. Experience creating technical documentation and post-mortem reports for technical and non-technical stakeholders. Ability to collaborate with engineers across different experience levels and provide constructive technical feedback. Strong analytical and problem-solving skills, with the ability to work on well-scoped and moderately ambiguous technical challenges. Ability to contribute to technical discussions and escalate broader or cross-squad decisions to senior and staff engineers when appropriate. Preferred Qualifications Experience maintaining CI/CD platforms or internal developer platforms used by multiple engineering teams. Experience working with critical or mission-critical production systems. Experience with cloud infrastructure, container orchestration, and modern deployment practices. Familiarity with GitOps, Infrastructure as Code, and automated infrastructure management. Experience conducting Proofs of Concept and evaluating new technologies for implementation in production environments. Experience mentoring junior and mid-level engineers. Experience with incident response, root cause analysis, and post-mortem practices. Experience working in global or distributed engineering teams. Relevant cloud, DevOps, Kubernetes, or Infrastructure as Code certifications. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.