Sr. Software Engineer, DNS & Cloud Infrastructure

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce’s DNS team seeks a Senior/Lead Engineer to join the DNS Operations team. This team is responsible for 24x7 support of the Salesforce public cloud environments. As a member of the DNS Operations team, you will be responsible for incident management on all aspects of the production DNS solution, including performing break/fix and proactive maintenance to resolve outages and minimize the potential for future impact. This includes building, upgrading, and decommissioning public cloud environments. You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis is completed on all the customer-impacting problems. What You'll Actually Be Doing Provide first-line customer support and technical expertise for Hyperforce DNS-related issues to determine the root cause of DNS outages to implement workarounds and permanent solutions. Ensure all Hyperforce DNS issues are resolved promptly, with minimal customer impact. Isolate server software problems and work with vendors to resolve issues as necessary. Perform proactive maintenance, builds, decommissioning, etc. Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur. Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation. You're Our Person If You Have: Minimum of 5+ years of work experience working with Cloud Architecture In-depth, hands-on experience with Linux Systems Administration and Troubleshooting, servers, and Cloud architecture. Good knowledge of Linux internals. Proven professional work experience with Python. In-depth understanding of OOP, design patterns, data structures, algorithms, and concurrency. Public cloud engineering on GCP, AWS, and or Azure platforms. Cloud provisioning, infrastructure, and migration at cloud scale. Use of AI assisted development tools to automate DNS and infrastructure management. Solid understanding of configuring, deploying, managing, and maintaining large cloud-hosted systems. Experience with container and orchestration systems like Kubernetes, Docker, etc. Experience with infrastructure automation tools like Splunk, Puppet, Spinnaker, Terraform, git, etc. Strong understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, Switches, Routers. CI/CD experience with tools like Jenkins, and Travis CI. Implementation experience of large infrastructure projects. A continuous learner, a critical thinker, and a team player with excellent communication skills. Embrace a culture and work environment that promotes diversity and inclusion. Configuration management with open-source tools, ideally Puppet, Chef, Salt, or Ansible. Experience maintaining monitoring platforms like Grafana. Even Better If You Have: Experience using AWS Route 53. Working in high-availability, 24x7x365 large-scale multi-datacenter environment Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis. Security hardening of network infrastructure, such as DNSSEC Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.