Sr. Solutions Consultant

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description As a Senior Solutions Consultant at Sprinklr, you act as a trusted advisor to enterprise clients, helping them design and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. You play a critical role in guiding customers through complex solution decisions, combining strong technical knowledge with business consulting skills to align Sprinklr’s capabilities with client goals. At Sprinklr, Senior Solution Consultants bring credibility through their product and industry knowledge, with the ability to engage stakeholders, build trust, and deliver high-quality solution outcomes across sales cycles. What You’ll Do Act as a key member of the account team, partnering with prospects and customers during sales cycles to build confidence in Sprinklr’s platform Lead discovery sessions to understand client objectives, challenges, and current state across marketing, social media, customer care, Insights/VOC and CX Analyse customer needs and identify solution opportunities by: Researching business context and go-to-market strategy Developing solution hypotheses and value drivers Design and present tailored solutions leveraging Sprinklr’s platform, clearly articulating how technology supports business outcomes Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and value Collaborate with cross-functional teams (Product, Engineering, Customer Success, Marketing) to: Deliver demos and presentations Develop solution architectures Align solutions to business outcomes Translate technical capabilities into business value , adapting messaging for both executive and practitioner audiences Stay current on industry trends across mar-tech, social, contact centre, and customer experience to support client conversations and solution design Provide support on complex deals and engagements , bringing structured thinking and problem-solving to high-value opportunities Contribute to a collaborative team environment by: Sharing knowledge and best practices Mentoring less experienced team members where appropriate Continuously developing your own capability Who You Are Experienced Solutions Consultant / Sales Engineer with a background supporting enterprise clients in a SaaS environment Strong understanding of marketing technology, customer experience, or digital transformation domains Proven ability to guide clients through structured problem solving and value-focused engagements Familiar with platforms such as CRM, VOC, marketing automation, social management, analytics, and CCaaS, including system integrations Comfortable engaging with stakeholders across levels, including senior leadership Strong communication, storytelling, and presentation skills Demonstrates curiosity, adaptability, and a willingness to learn Able to build trust quickly and operate effectively in fast-paced environments Collaborative mindset, contributing positively to team success Willingness for up to 40% travel Preferred Qualifications Bachelor’s degree in a related field 5+ years’ experience in solutions consulting / sales engineering Experience with Sprinklr or similar CX platforms Understanding of AI and automation within marketing and CX contexts Familiarity with data integration, APIs, and scalable solution design Strong presentation and communication skills across technical and business audiences Demonstrated ability to handle complex customer scenarios with a struc tured approach We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here . To learn more about all-things-Sprinklr, visit our candidate resource hub here . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.