Sr. Specialist - T&S - Training Quality & Policy 4D

Sr. Specialist - T&S - Training Quality & Policy Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: Develop, implement, and maintain company policies and procedures to ensure compliance with applicable regulations and internal standards. Monitor and evaluate the effectiveness of policies, identifying gaps and recommending improvements to enhance compliance and operational efficiency. Provide guidance, training, and support to employees on policy interpretation, compliance requirements, and best practices. Conduct internal audits and assessments to measure adherence to policies and regulatory standards, identifying areas for corrective action. Collaborate with cross-functional teams and stakeholders to align policies with business objectives, legal requirements, and industry standards. Maintain up-to-date knowledge of regulatory changes and ensure policies are revised accordingly to mitigate compliance risks. Prepare reports and documentation to communicate policy performance, compliance trends, and improvement initiatives to management. Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Compliance Officer (CCO) - VskillsVskills, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP) Required Skills API Developmnet, Application Development, Application Production Support, Claims Management, Compliance Risk Management, Conflict Resolutions, Customer Care, Data Engineering, Data Integration, End User Computing, Fraud Detection, Insurance, IT Service Desk, IT Service Management (ITSM), Life Insurance, London Market Insurance, Online Transaction Processing (OLTP), Privacy Protection, Property & Casualty Insurance, Quality Assurance (QA), Regulatory Compliance Management, Risk Management, Social Media, Strategic Advisory, Trust and Safety Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - T&S - Training Quality & Policy Remote Type - Hybrid Work Shift - Day Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.