Sr. Supervisor, Accounts Receivable

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned. Own full-cycle accounts receivable operations for the site, including billing accuracy, collections strategy, dispute resolution, cash application integrity, and aging performance. Interviews prospective employees and choose the best applicant based on skills, knowledge, and abilities required for the job. Assist with quarterly performance evaluations. Lead, develop, and coach AR staff to ensure high performance, accountability, and alignment with departmental goals and site financial objectives. Perform general ledger account reconciliations for accounts receivable, allowance doubtful analysis and tracking of AR Scorecard. Partner with Finance leadership to develop and implement strategies that improve cash flow, reduce DSO, and strengthen customer payment performance. Ensure accuracy and timeliness of customer billing and payment processing. Prepare monthly sales reports. Review monthly pricing analysis by customer. Monitor aging reports and drive strategies to reduce past-due balances. Review and approve adjustments, write-offs, credit memos, and refunds. Collaborate with Sales, Customer Service, and Finance to address account discrepancies. Communicate payment expectations and negotiate payment arrangements when necessary. Lead site-level participation in global AR harmonization initiatives and support ERP improvements, testing, and implementation efforts impacting receivables processes. Maintain customer accounts and ensure proper documentation and compliance. Support a positive, collaborative work environment. Strengthen internal controls supporting accounts receivable processes and ensure audit readiness across all AR activities. Own AR performance reporting, including aging trends, collections effectiveness, dispute tracking, and working capital performance metrics. Recommend process improvements to enhance efficiency and reduce errors Reviews, investigates, and corrects errors with invoiced items Performs other duties as assigned by Manager/Supervisor Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions Stationary Position: From 1/2 to 3/4 of the day. Move, Traverse: From 1/4 to 1/2 of the day. Operate, activate, use, prepare, inspect, or place: None Install, place, adjust, apply, measure, use, or signal: None. Ascend/Descend or Work Atop: None. Position self (to) or Move (about or to): From 1/4 to 1/2 of the day. Communicate or exchange information: From 1/2 to 3/4 of the day. Detect, distinguish, or determine: None. On an average day, the individual can expect to move and/or transport up to 10 pounds less than 1/4 of the day. This position may have the following special vision requirements. Close Vision ☒ Distance Vision ☒ Color Vision ☒ Peripheral Vision ☐ Depth Perception Ability to focus ☐ No Special Vision Requirements Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following are some environmental conditions that one may be exposed to on a daily basis and for various lengths of time. Work is primarily performed at a desk and/or in an office environment. for 3/4 of the day and up. Attendance to work is an essential function of this position The noise level in the work environment is typically, quiet. Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Bachelor’s Degree in Accounting, Finance, or related field and 8–12 years of progressive accounts receivable or finance experience, including supervisory responsibility College Level Mathematical Skills Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs. Minimum Professional Proficiency: Ability to speak in a way that allows one to participate effectively in various conversations. Ability to read various types of standard items addressed to general readers. Intermediate Reasoning: Ability to apply common sense understanding to carry out instructions that may be furnished in written, oral, or diagram form. Ability to deal with problems that involve several concrete variables in standardized situations. Excellent supervisory and analytical skills Preferred: Ability to work independently and/or as part of a team. Ability to adapt to a changing work environment. Ability to demonstrate attention to detail. Ability to exhibit sound and accurage judgment. Must possess exceptional skills in communication and exhibit demonstrated behaviors around customer care, customer service and sensitivity to customer needs. Microsoft Office Suite JD Edwards ERP System Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.